ABSTRACT
Since the abstract is a précised summary of what is actually done in a project it then means that the following information should be contained there in the topic under study location. The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study for purpose of carry out this study a questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly.
The following key findings were made and relevant recommendations put forward.
Based on the topic the impact of staff customer relationship on an organizational image, A case study of UBA PLC Enugu metropolis.
THE KEY FINDING WERE
1.That there is poor counter service that causes delay
2.management is the cause of bank low performance based on the finding the researcher recommends that UBA PLC should employ
3.An experienced and educated public relations officer who will control the affairs of the staff and the public
4.Also they should computerize their entire department and train staff etc.
TABLE OF CONTENT
Title page
Approval
Acknowledgement
Abstract
Table of content
List of tables
CHAPTER ONE
1.1Introduction
1.2Background
1.3Statement of problem
1.4Purpose of the study
1.5Scope of study
1.6Research question
1.7Research hypothesis
1.8Significance of study
1.9Definition of terms
Reference
CHAPTER TWO
2.1Review of related literature introduction
2.2Public relations and staff customer relationship in U.B.A Nig. PLC
2.3Effects of communication and staff customer relationship.
2.4Attitudes motivation and staff customers relationship
2.5Research design and methodology
2.6Research designs
2.7Population of the study
2.8Instrument for data collection
2.9Reliability of the instrument
2.10Method of data analysis
2.11Data presentation and analysis
2.12Presentation and analysis data
2.13Testing of hypothesis
2.14Summary of result
Reference
CHAPTER THREE
3.1Discussion conclusion and recommendations
3.2Discussion of result findings
3.3Conclusion
3.4Implication (s) of the research findings
3.5Recommendations
3.6Suggestions for further research
Bibliography
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2012, 11). The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc).. ProjectStoc.com. Retrieved 11, 2012, from https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc
"The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc)." ProjectStoc.com. 11 2012. 2012. 11 2012 <https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc>.
"The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc).." ProjectStoc.com. ProjectStoc.com, 11 2012. Web. 11 2012. <https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc>.
"The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc).." ProjectStoc.com. 11, 2012. Accessed 11, 2012. https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc.
- Related Works
- Choice Of Industrial Site (a Case Study Of Anambra State, Nigeria)
- Feasibility Of Drinking Water Business In Campus Iii Of Imt Enugu
- Causes And Effects Of Examination Malpractice In Institutions Of Higher Learning In Nigeria (a Case Of Institute Of Management And Technology, (imt) Enugu)
- Analysis Of Production System Design And Management In The Soft Drink Industry (a Case Study Of Limca Bottling Plant Okigwe)
- The Nature, Concept And Scope Of Management In An Organisation (a Case Study Of Nepa)
- The Problems And Prospects Of Personnel Management In Private Sector (a Case Study Of Emenite Enugu)
- The Impact Of Participative Management On Employee Performance (a Case Study Of Anambra Motor Manufacturing Company-anammco)
- Problems Of Allocation, Distribution And Marketing Of Petroleum Products (a Case Study Of Nnpc Depot In Enugu East Local Government, Enugu State)
- Problems And Social Effects Of Vandalization Of Government Utility Installations (a Case Study Of National Electric Power Authority) N.e.p.a Enugu District
- The Impact Of Management Consultancies On Small Scale Business Development (a Case Study Of Macon Bread Industry In Enugu State)