ABSTRACT
Since the abstract is a précised summary of what is actually done in a project it then means that the following information should be contained there in the topic under study location. The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study for purpose of carry out this study a questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly.
The following key findings were made and relevant recommendations put forward.
Based on the topic the impact of staff customer relationship on an organizational image, A case study of UBA PLC Enugu metropolis.
THE KEY FINDING WERE
1.That there is poor counter service that causes delay
2.management is the cause of bank low performance based on the finding the researcher recommends that UBA PLC should employ
3.An experienced and educated public relations officer who will control the affairs of the staff and the public
4.Also they should computerize their entire department and train staff etc.
TABLE OF CONTENT
Title page
Approval
Acknowledgement
Abstract
Table of content
List of tables
CHAPTER ONE
1.1Introduction
1.2Background
1.3Statement of problem
1.4Purpose of the study
1.5Scope of study
1.6Research question
1.7Research hypothesis
1.8Significance of study
1.9Definition of terms
Reference
CHAPTER TWO
2.1Review of related literature introduction
2.2Public relations and staff customer relationship in U.B.A Nig. PLC
2.3Effects of communication and staff customer relationship.
2.4Attitudes motivation and staff customers relationship
2.5Research design and methodology
2.6Research designs
2.7Population of the study
2.8Instrument for data collection
2.9Reliability of the instrument
2.10Method of data analysis
2.11Data presentation and analysis
2.12Presentation and analysis data
2.13Testing of hypothesis
2.14Summary of result
Reference
CHAPTER THREE
3.1Discussion conclusion and recommendations
3.2Discussion of result findings
3.3Conclusion
3.4Implication (s) of the research findings
3.5Recommendations
3.6Suggestions for further research
Bibliography
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2012, 11). The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc).. ProjectStoc.com. Retrieved 11, 2012, from https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc
"The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc)." ProjectStoc.com. 11 2012. 2012. 11 2012 <https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc>.
"The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc).." ProjectStoc.com. ProjectStoc.com, 11 2012. Web. 11 2012. <https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc>.
"The Impact Of Staff Customer Relationship On Organizational Image (a Case Study Of United Bank For Africa (uba) Plc).." ProjectStoc.com. 11, 2012. Accessed 11, 2012. https://projectstoc.com/read/425/the-impact-of-staff-customer-relationship-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc.
- Related Works
- Application Of Marketing Concepts In Manufacturing Industry (a Case Study Of Sunglass Ltd Kaduna)
- Difference In Wages And Salaries Structure In The Nigeria Economic (a Case Study Of Unth Healty Sector)
- Stock Management In The Hotel Industry A Case Study Of Royal Palace Hotel Enugu
- An Account For The Low Productivity In Public Corporations In Nigeria (a Case Study Of National Electric Power Authority Nepa, Enugu Zonal Office)
- The Problems And Prospect Of Value Added Tax (vat) (a Case Study In Enugu State)
- The Impact Of Management Information System On Bank Lending Decisions (a Case Study Of Standard Trust Bank Plc, Enugu)
- The Impact Of Performance Appraisal On Productivity (a Case Study Of Nigeria Breweries Plc 9th Mile Corner Enugu)
- Staff Welfare Scheme In Government Parastatals (a Case Study Of Enugu State Water Corporation)
- An Appraisal Of The Factors That Influence Consumer Choice For Cigarette Brands In Enugu Metropolis
- Impact Of Materials Management In The Productvity Of Seven-up (7up) Bottling Company, Kaduna Plant