ABSTRACT
The study examined effect of business process re-engineering on the organizational objectives of First Bank Plc, Kaduna. A survey study was used to obtain empirical data from the field, through the use of 21 item questionnaire design in five likert scale. The population consisted of staff of First Bank Kaduna main branch Yakubu Gowon Way. Out of a total population of 125 staff 100 was selected using the simple random selection technique. The research findings indicate that business process re-engineering facilitates goal attainment through improvement in the workflow of an organization thereby increasing efficiency and enhancing customer satisfaction. The method of business process re-engineering in First Bank is basically continuous process improvement, value-stream reinvention and enterprise redesign. Inspite of the positive effect of re-engineering in an organization, it is confronted with the problem of change resistance by employees, cultural resistance, implementation risk as well as the problem of delegating re-engineering task to outsiders.
TABLE OF CONTENTS
Title Page - - - - i
Declaration - ii
Approval Page - - - iii
Dedication - - - iv
Acknowledgement - v
Abstract - - - vi
Table of Contents - vii
CHAPTER ONE
INTRODUCTION
1.1 Background of the study - 1
1.2 Statement of the problem- - - 2
1.3 Objective of the study - - - 3
1.4 Significance of the study - 4
1.5 Research questions - - 4
1.6 Scope of the study - - 5
1.7 Limitation of the study - - 5
1.8 Definition of terms - - 6
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction - - 7
2.2 Concept of business process re-engineering - 7
2.3 The effect of business process re-engineering on organizational objectives - 14
2.4 Various method of business process re-engineering - 16
2.5 The challenges of business process re-engineering - - 26
2.6 Summary of the literature - - 32
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction - - - 34
3.2 Research design - - 34
3.3 Area of Study - - 35
3.4 Population of study - - 35
3.5 Sample size and sampling techniques - - 35
3.6 Instrument of data collection - 35
3.7 Validity - - - - 36
3.8 Reliability - - - 36
3.9 Method of data collection - - 37
3.10 Method of data analysis - - 37
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction - - 39
4.2 Respondent characteristics - 39
4.3 Data analysis - - - 40
4.4 Summary of finding - - 48
4.5 Discussion of Finding - - 49
CHAPTER FIVE
SUMMARY, CONCLUSION RECOMMENDATION
5.1 Summary - - - 52
5.2 Conclusion - - - 53
5.3 Recommendation - - 53
Bibliography- - - 54
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 08). The Effect Of Business Process Reengineering On The Organization Objectives In First Bank Plc.. ProjectStoc.com. Retrieved 08, 2014, from https://projectstoc.com/read/2660/the-effect-of-business-process-reengineering-on-the-organization-objectives-in-first-bank-plc-5580
"The Effect Of Business Process Reengineering On The Organization Objectives In First Bank Plc." ProjectStoc.com. 08 2014. 2014. 08 2014 <https://projectstoc.com/read/2660/the-effect-of-business-process-reengineering-on-the-organization-objectives-in-first-bank-plc-5580>.
"The Effect Of Business Process Reengineering On The Organization Objectives In First Bank Plc.." ProjectStoc.com. ProjectStoc.com, 08 2014. Web. 08 2014. <https://projectstoc.com/read/2660/the-effect-of-business-process-reengineering-on-the-organization-objectives-in-first-bank-plc-5580>.
"The Effect Of Business Process Reengineering On The Organization Objectives In First Bank Plc.." ProjectStoc.com. 08, 2014. Accessed 08, 2014. https://projectstoc.com/read/2660/the-effect-of-business-process-reengineering-on-the-organization-objectives-in-first-bank-plc-5580.
- Related Works
- Contribution Of Transportation Industry To The Economic Development Of Nigeria (a Case Study Of Nigeria Railway Corporation)
- Contribution Of Small-scale Business To National Economic Growth And Development (a Case Study Of Selected Bakeries In Enugu Urban)
- The Impact Of Information Technology On Business Administration And Management (a Case Study Of Nitel, Enugu)
- The Role Of Managers In Management Of Small Scale Business Organizations (a Case Study Of Top Rank Hotels Independence Layout Enugu)
- The Importance Of Ethics And Social Responsibilities To A Business Organisation
- Retrenchment And Its Effect On The Moral Of Workers In Enugu State (a Case Study Of Imt Enugu)
- Improving The Performance Of Small-scale Enterprises In Nnewi-south Local Government Area Anambra State
- A Critical Analysis Of The Sources Of Revenue And Expenditure Pattern Of Local Government In Enugu State (a Case Study Of Enugu North Local Government Area)
- The Strategies For Avoidance Of Distress In Nigeria Commercial Bank (a Case Study Of First Bank Plc Enugu)
- The Problem Of Effective Management In Government Owned Companies In Nigeria (a Case Study Of Nigerian Coal Co-operation Enugu)