ABSTRACT
Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein.
The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this study, a questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly.
The following key findings were made and relevant recommendations put forward.
Based on the topic the Impact of Staff Customer relationship on a n organizational image, a case Study of UBA Plc Enugu Metropolis.
The key findings were:
1. That there is poor counter service that causes delay.
2. Management is the cause of bank low performance based on the findings, the researcher recommends that UBA Plc should employ.
1) An experienced and educated public relations officer who will control the affairs of the staff and the public.
2) Also they should computerize their entire department and train staff etc.
TABLE OF CONTENTS
Title
Approval
Dedication
Acknowledgement
Abstract
Table of contents
List of tables
Chapter one
Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research questions
1.6 Research Hypothesis
1.7 Significance of the study
1.8 Limitations of the study
1.9 Definition of terms
References
CHAPTER TWO
Review of related literature
2.1 Public relations and staff customer relationship in U.B.A Nige Plc
2.2 Effects of Communication and Staff Customer Relationship
2.3 Attitudes, motivation and Staff-customers relationship
Reference
Chapter three
Research design and methodology
3.1 Research Designs
3.2 Population and sample determinant
3.3 Instrument for Data Collection
3.4 Reliability of the instrument
3.5 Method of data analysis
References
Chapter four
Data presentation and Analysis
4.1 Data Presentation and analysis of data
4.2 Testing of hypothesis summary of results
Chapter five
Discussions, conclusion and recommendations
5.1 Discussion of result/findings
5.2 Conclusions
5.3 Implication(s) of the research findings
5.4 Recommendations
5.5 Suggestions for further research
References
Bibliography
Appendix
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2013, 02). The Impact Of Staff-customer Relations On Organizational Image A Case Study Of United Bank For Africa (uba) Plc.. ProjectStoc.com. Retrieved 02, 2013, from https://projectstoc.com/read/830/the-impact-of-staff-customer-relations-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc
"The Impact Of Staff-customer Relations On Organizational Image A Case Study Of United Bank For Africa (uba) Plc." ProjectStoc.com. 02 2013. 2013. 02 2013 <https://projectstoc.com/read/830/the-impact-of-staff-customer-relations-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc>.
"The Impact Of Staff-customer Relations On Organizational Image A Case Study Of United Bank For Africa (uba) Plc.." ProjectStoc.com. ProjectStoc.com, 02 2013. Web. 02 2013. <https://projectstoc.com/read/830/the-impact-of-staff-customer-relations-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc>.
"The Impact Of Staff-customer Relations On Organizational Image A Case Study Of United Bank For Africa (uba) Plc.." ProjectStoc.com. 02, 2013. Accessed 02, 2013. https://projectstoc.com/read/830/the-impact-of-staff-customer-relations-on-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc.
- Related Works
- The Impact Of Training On Employees Performance (a Case Study Of Anammco Emene)
- The Problems Of Revenue Collection In Government Establishment (a Case Study Of Idemili North Local Government Area)
- Credit Management And The Incidence Of Bad Debt In Nigeria Money-deposit Banks (a Case Study Of Union Bank Of Nigeria Plc)
- Management Problems Of Manufacturing Industries In Nigeria
- Industrial Relations As A Strategy For Enhancing Organizational Performance In Peugeot Automobile Nigeria Limited
- The Impact Of Management Consultancies On Small Scale Business Development (a Case Study Of Macon Bread Industry In Enugu State)
- Human Resource Management As A Tool For Attaining High Productivity In Peugeot Automobile Nigerian Limited (pan) Kaduna
- The Impact Of Globalisation On Management In Nigeria (a Case Study Of Nitel Enugu)
- The Impact Of Foreign Capital In Enterpreneurship Development In Nigeria (a Case Study Of Imo State)
- The Effects Of Leadership On Management Of An Organization