ABSTRACT
This project work is on the impact of information technology in the banking industry. And Sky Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of Sky Bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:
- That the customer are not satisfied with the level of information technology of the Bank
- Then based on the findings above the researcher recommended the following that the bank should:
(a) Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b) That the bank should continue to source for information that would help them satisfy their customers.
(c) The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.
The conclusion of this study is that information technology of Sky bank has a vital role to play in enhancing the efficiency of the services provided by the company.
TABLE OF CONTENTS
Title Page ii
Approval Page iii
Dedication iv
Acknowledgement v
Abstract vi
Table of Contents vii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 1
1.2 Statement of Problem 4
1.3 Objective of the Study 6
1.4 Research Hypothesis 7
1.5 Significance of the Study 8
1.6 Scope of the study 10
1.7 Definition of Terms 10
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE 11
2.1 Review Of Related Literature 11
2.2 Banking environment in Nigeria 14
2.3 Application of information system
applied in banking industry 18
2.4 Types of information system allied in
banking industry 21
2.5 The impact of information technology to Skye Ban 25
2.6 Organizational Profile 28
CHAPTER THREE
3.0 RESEARCH METHODOLOGY 31
3.1 Sources of Data 31
3.2 Area of Study 32
3.3 Population of Study 33
3.4 Sample of six Determination 33
3.5 Research Instrument 34
3.6 Treatment of Data 35
3.7 Questionnaire Distribution 35
CHAPTER FOUR
4.0 DATA PRESENTATION, ANALYSIS AND INTERPRETATION 36
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 Summary of Findings 64
5.2 Recommendation 66
5.3 Conclusion 67
Bibliography
Appendix.
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2015, 11). Impact Of Information Technology In Banking Industry (a Case Study Of Skye Bank Enugu).. ProjectStoc.com. Retrieved 11, 2015, from https://projectstoc.com/read/6808/impact-of-information-technology-in-banking-industry-a-case-study-of-skye-bank-enugu-5842
"Impact Of Information Technology In Banking Industry (a Case Study Of Skye Bank Enugu)." ProjectStoc.com. 11 2015. 2015. 11 2015 <https://projectstoc.com/read/6808/impact-of-information-technology-in-banking-industry-a-case-study-of-skye-bank-enugu-5842>.
"Impact Of Information Technology In Banking Industry (a Case Study Of Skye Bank Enugu).." ProjectStoc.com. ProjectStoc.com, 11 2015. Web. 11 2015. <https://projectstoc.com/read/6808/impact-of-information-technology-in-banking-industry-a-case-study-of-skye-bank-enugu-5842>.
"Impact Of Information Technology In Banking Industry (a Case Study Of Skye Bank Enugu).." ProjectStoc.com. 11, 2015. Accessed 11, 2015. https://projectstoc.com/read/6808/impact-of-information-technology-in-banking-industry-a-case-study-of-skye-bank-enugu-5842.
- Related Works
- The Marketing Mix Application In The Marketing Of Places Rentals Services In Ikeja Metropolis
- Marketing Of Hotel Services In Enugu Metropolis, A Case Study Of Mac – Davos Hotel Enugu
- The Effectiveness Of Personal Selling Strategfies In Marketing Of Capital Goods Case Study Of Anamco Ltd Enugu
- Marketing Of Church Service (a Case Study Of Catholic Church In Enugu Metropolis)
- An Evaluation Of Marketing Strategies Of Mobile Phone Operators In Mtn Nigeria, Kaduna
- Consumer Protection And Drug Marketing In Nigeria (a Case Study Of Juhel Pharmaceutical Company Enugu)
- The Role Of Advertising In The Marketing Of New Business (a Study Of Shoprite, Enugu)
- Consumer Preference On Tooth Paste Brands In Enugu Metropolis
- An Indepth Study Of On The Brand Switching Behavior Of Malt Drink Consumer In Enugu State From 2005 -2010
- Promotion Strategies For The Marketing Of Educational Services In Enugu (a Case Study Of (esut) Enugu State University Of Science And Technology).