The Impact Of The Introduction Of The Computer On The Secretarial Profession (a Case Study Of Selected Banks In Enugu Metropolis)

ABSTRACT

The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.

In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.

The populations of this study consisted of hundred secretaries in some selected banking institutions namely; First Bank of Nigeria Plc, Okpara Avenue, Union Bank of Nigeria Plc, Uwani and Abakpa Nike Community Banking Limited. Questionnaire and Oral interview were used to collect data.

The statistical tools used are average and percentage. When the data was analyzed, it was found that secretaries do not react adversely to the introduction of computer in their offices, computer have created new skills for the secretary and have added some spices to their work. With the acquisition of such skills, secretaries are now seen as indispensable tool in the office, thus giving them good professional status. And it was recommended that secretaries should develop attitudes and learning skills that would enable them to take advantage of new opportunity.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Table of contents

Abstract

CHAPTER ONE

Introduction

Background of the study

1.1Statement of problem

1.2Purpose of the Study

1.3Research Questions

1.4Significance of the study

1.5Delimitation of the study

1.6Definition of terms

CHAPTER TWO

Literature review

2.1Perspective on Computer

2.2Computer and organizational output/productivity

2.3Computer and workload

2.4Computer and workers health

2.5Computer and redundancy

2.6Synthesis of literature

CHAPTER THREE

Research methodology

3.1Area of Study

3.2Research design

3.3Population

3.4Sample and sampling technique

3.5Instrument for data collection

3.6Method of gathering and Administering of data

3.7Validation of research

3.8Method of data analysis

CHAPTER FOUR

Data presentation

CHAPTER FIVE

Summary of findings, conclusion,

And recommendation

5.1Summary of findings

5.2Conclusion

5.3Recommendations

5.4Suggestion topics for further research

5.5Limitation

Bibliography

Questionnaire