ABSTRACT
This research work topic is Impact of Total Quality Management on corporate productivity in Nigerian Bottling Company, Kaduna. This begin with a brief background of the study that introduce the subject matter, also statement of the problem is also highlighted which is the reason why the researcher undertook the study to exploit such problems and come up with solutions, the objective of the study is discuss to see how total quality is important in the organization, in chapter two which is aimed in discussing the main body of the study which is review of literature. It consists of quality, quality determinants, the benefit of total quality management to the organization, and the challenges of total quality management, the researcher also employs the use of research methodology to collect data fro m sample size of 80, in Nigerian Bottling Company, the research work adopt is survey method of research using questionnaire designed with likert rating scale to gather and analyzed the data. The data were presented, analyzed and tested in chapter four of the project in conclusion and recommended some ways to improve on quality in the organization.
TABLE OF CONTENTS
Title page i
Declaration ii
Approval Page iii
Dedication iv
Acknowledgment v
Abstract vi
Table of Contents vii
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study 1
1.2 Statement of the Problem 3
1.3 Objectives of the Study 5
1.4 Significance of the Study 5
1.5 Research Questions 6
1.6 Scope of the Study 7
1.7 Limitation of the Study 7
1.8 Definition of Terms 8
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction 10
2.2 Quality 10
2.3 Quality Determinants 12
2.4 Total Quality Management 14
2.5 Principles of Total Quality Management 18
2.6 Circumstances of Total Quality Management 20
2.7 Benefit of Total Quality Management 21
2.8 Application of Total Quality Management 22
2.9 Challenges of Implementing Total Quality Management 25
2.10 Quality Management System Audit/Review 27
2.11 Tools and Techniques for Quality Improvement 28
2.12 Chapter Summary 31
CHAPTER THREE: METHODOLOGY
3.1 Introduction 32
3.2 Research Design 33
3.3 Area of Study 33
3.4 Population of the Study 33
3.5 Sample Size and Sampling Technique 34
3.6 Instrument of Data Collection 34
3.7 Validation of the Instrument 35
3.8 Reliability of Instrument 35
3.9 Method of Data Collection 35
3.10 Method of Data Analysis 36
CHAPTER FOUR:
DATA PRESENTATION AND ANALYSIS
4.1 Introduction 37
4.2 Characteristics of Respondents 38
4.3 Data Presentation and Analysis 39
4.4 Summary of Findings 48
4.5 Discussion of Findings 51
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 53
5.2 Conclusion 54
5.3 Recommendations 55
Bibliography 58
Appendix I
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 09). The Impact Of Total Quality Management On Corporate Productivity In Nigerian Bottling Company.. ProjectStoc.com. Retrieved 09, 2014, from https://projectstoc.com/read/3097/the-impact-of-total-quality-management-on-corporate-productivity-in-nigerian-bottling-company-1040
"The Impact Of Total Quality Management On Corporate Productivity In Nigerian Bottling Company." ProjectStoc.com. 09 2014. 2014. 09 2014 <https://projectstoc.com/read/3097/the-impact-of-total-quality-management-on-corporate-productivity-in-nigerian-bottling-company-1040>.
"The Impact Of Total Quality Management On Corporate Productivity In Nigerian Bottling Company.." ProjectStoc.com. ProjectStoc.com, 09 2014. Web. 09 2014. <https://projectstoc.com/read/3097/the-impact-of-total-quality-management-on-corporate-productivity-in-nigerian-bottling-company-1040>.
"The Impact Of Total Quality Management On Corporate Productivity In Nigerian Bottling Company.." ProjectStoc.com. 09, 2014. Accessed 09, 2014. https://projectstoc.com/read/3097/the-impact-of-total-quality-management-on-corporate-productivity-in-nigerian-bottling-company-1040.
- Related Works
- A Critical Analysis Of The Sources Of Revenue And Expenditure Pattern Of Local Government In Enugu State (a Case Study Of Enugu North Local Government Area)
- A Study On The Constrains, Difficulties And Contributions Of Ensepa In Management Of Solid Waste/refuse In Enugu Urban
- Problems And Prospects Of Management Of Hotels (a Case Study Of Hotel Presidential)
- The Effect Of Retrenchment On The Moral Of Workers And Productivity (a Case Study Of Federal Radio Corporation Of Nigeria (frcn) Enugu Zone)
- The Impact Of Management Information System On Bank Lending Decisions (a Case Study Of Standard Trust Bank Plc, Enugu)
- Management Problem And Prospects Of Hotels (a Case Study Of Royal Palace Hotels Ltd Enugu
- The Use Of Financial Accounting Information System For Management Decision Making
- The Impact Of Staff-customer Relations On Organizational Image A Case Study Of United Bank For Africa (uba) Plc
- The Need For Efficient Stock Management In The Manufacturing Company (a Case Study Of Anambra Automobile Manufacturing Company, Emene Enugu)
- Problems Of Management Of Small Scale Industry (a Case Study Of Farmers In Udi Local Government Area Of Enugu State)