A Study On The Factors That Increase And Decrease Job Satisfaction In First Bank Nigeria Plc

“A study on the factors that increase and decrease job satisfaction in First Bank of Nigeria Plc”.  This research project was motivated by the necessity to determine those factors that increase and decrease job satisfaction in the banking sector, using First Bank that has been in existence since 1894 (119 years ago).  To solve the research problem, both primary and secondary data were collected.  The research instruments used in colleting the data were questionnaire and oral interview.  The respondents consist of core staff, contract staff and technicians of First Bank.  In carrying out the research, time, finance and the process of obtaining the needed data (organigram and staff strength) couple with other lecture academic programme a limit the study.  Also, in organizing and presenting data collected frequencies table and percentage were used.  Data analysis and interpretation gave birth to the following findings:

4.1.9 How often do employee  resign from the organization 

Title page

Dedication

Acknowledgement

Abstract

List of Tables

CHAPTER ONE

CHAPTER TWO: REVIEW OF RELATED LITERATURE

CHAPTER THREE: RESEARCH DESIGN AND METHODOLOGY

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE:  DISCUSSION, RECOMMENDATION AND CONCLUSION

In today’s global and competitive environment, many organizations have experienced or undergone some transformation at some point in history and the banking sector was not left behind. 

The recent transformation experienced by this sector of the economy is Merger and Acquisition (M&A).  It is the coming together of too or more companies where one new company will continue to exist and also the taking over of the assets of one company by another.  According to Breach (1983) as quoted by Egbo (2011), they are “businesses survival and growth strategies”.  Thus reduces the number of banks in Nigeria to twenty-five(25) with many branches all over the country aimed at ensuring long-term survival and continuity in the business world.

As difficult and challenging as it is, it has put new pressure and realities in front of the bank employees with bank executives feeling the maximum heat of determining how the employees will be satisfied in their establishment and their job satisfaction level so as to enhance productivity, continuity and profitability.  This is because a satisfied employee would produce more (discharge his or her duty satisfactorily) which in turn will give better benefit to the organization.

Moreover, job satisfaction has been defined as the contentment (or lack of it) arising out of interplay of employee’s positive and negative feelings towards his or her work (Business Dictionary).  Ugwu (2009) sees it as the positive or negative feelings of individuals about their job.  Armstrong (2009) says it is the attitude and feeling people have about their work.  Yet others view it from the angle of the end feeling of a person after performing a task.

However, job satisfaction is a key factor that leads to success in the world of corporation.  It has been referred to as the extent to which people like or dislike their job.  It can influence a company at the individual level group level and even to the point of impacting a corporation as a whole.

According to Oxford Advanced Learner’s Dictionary (6th edition), the word increase has to do with becoming greater in size, number or value while decrease implies reducing or diminishing.

Therefore understanding job satisfaction, the factors that increases and decreases it is important to the success and betterment of an organization, employees and the society at large, hence this research.  Meanwhile, in order to accomplish this study, First Bank Nigeria Plc was selected as a case organization due to its consistency inspite of all odds.  It is the first indigenous bank in Nigeria and one of the top five(s) in African in terms of asset.  Also, it has a total number of eight thousand, five hundred and fifty one (8551) employees with over 560 branches and 11 subsidiaries within and outside the country.  

Despite the transformation, innovation, merger and acquisition that has taken place in the banking sector over the years, First Bank have remain true to its name and has been waxing strong instead of obsoleting.  It makes profits as well as incure losses, lay-off as well as recruite workers yearly.  With these, this study tends to findout those factors that increase and decreased job satisfaction in this notable organization (First Bank).