The Roles Of Modern Communication Tools In The Development Of Secretarial Profession (a Case Study Of Manmark Limited, Enugu)

ABSTRACT

Many modern business organization has spend huge amount of money to equip their offices with modern equipment.  Some of them do so in order to approve the efficiency of their workers and reduce the time spent in doing office jobs.

The facts is that, this has brought fear for technologies will soon throw them out of job, this implies that they do not clearly understand the roles this modern equipment have came to play for the secretaries.

This study was therefore designed to identify the roles modern communications tools play in the development of secretarial studies.  To do this, the researcher formulated four research questions to help achieve the objectives. Mainmark Limited a company based in Enugu as used as the case study.  The population of the study consists of all the workers both junior and senior in Mainmark Limited.  There are 200 staff in this company.  Due to the limited resources of the researchers, a sample and used for the study.  The questionnaire was used to obtain the information from the research subjects.  Percentages and tables are used in the analysis.

The analysis of collected data revealed that follow among others, that modern communication tools such as computer, networks, GSM, etc which are used in Manmark Limited have contributed immensely in improving the speed and accuracy of secretarial jobs.

The researchers therefore, concluded that these tools have not come to throw the secretaries out of job, but to improve the secretarial performance.  Based on the above, we therefore, recommend among others that organizations should ensure that these tools are provided for the secretaries to help them perform better.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Table of contents

List of tables

Abstract

CHAPTER ONE 

1.0 Introduction

1.1 Background to the study

1.2 Statement of the problem

1.3 Objective of the study

1.4 Scope of the study

1.5 Research Questions

1.6 Significance of the study

 

CHAPTER TWO:

2.0 Review of Related Literature

2.1 Introduction

2.2 Classification

2.3 Characteristics

2.4 Modern tools of communication

2.5 Computer

CHAPTER THREE

3.0 Methodology

3.1 Research design

3.2 Area of study

3.3 Population of the study

3.4 Sample and sampling procedure

3.5 Instrument for data collection

3.6 Validation of the Research Instrument

3.7 Reliability of the Research Instrument

3.8 Method of Administration of Research Instrument

3.9 Method of Data Analysis

CHAPTER FOUR:

4.0 Data presentation and results summary of result finding

4.1 Presentation/Analysis

4.2 Findings

CHAPTER FIVE:

5.0 Discussion, Implication, Recommendations

5.1 Discussion of Results

5.2 Conclusion 

5.3 Implications of the Research

5.4 Recommendations

5.5 Suggestions for further Research

5.6 Limitation of the study