Bureaucracy And Efficiency In Nigeria Public Enterprises (a Case Study Of Power Holding Company Of Nigeria (phcn)

The purpose of this study is to ascertain the compact of bureaucracy towards achieving organizational goals and objectives.  The survey method of descriptive research was used for the study. The main instrument used in data collection for the study was a questionnaire the responses were tached in frequency tables and percentages were used to analyze the data.  The result of the analysis and interpretation revealed that bureaucracy has too much innovation and not rigidity, it sees human feelings and not regarding human feelings and not regarding humans as  programmed like machines and appropriately manipulated to produce standard outcome in the organizations.  It was also discovered that rules and regulation encourage the operation of Power Holdings in Anambra State. Impersonal orientation help the actualization of the organizations objectives. Close supervision and  control also help bureaucrates in the process of carrying out assigned duties. It was recommended from the study that the organization should view their staff as human that have  feelings and not like machine that can be programmed. The researcher also reminds that the should neither be two rigid  nor too flexible to her workers but a PHCN balance should be struck. Employees should be exposed to learning opportunities  so as to bring out creativity and innovativeness in them.

 

Title Page          ii

Approval Page         iii

Dedication         iv

Acknowledgement         v

Abstract          vi

Table of Contents        vii

CHAPTER ONE

1.1 Background of the study       1

1.2 Statement of the Problem     13

1.3 Objective of the study      14

1.4 Scope and Limitation of study     15

1.5 Significance of the study      16

1.6 Problems and Its Setting      17

1.7 Theoretical Framework      19

1.8 Statement of Hypothesis       21

1.9 Definition of Terms       22 

Reference 

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Introduction         27

2.2 Overview of the Concept      28

2.3 Meaning and Concepts of Bureaucracy    37

2.4 Types of Bureaucracy      43

2.5 Element of Bureaucracy       45

2.6 Functions for Bureaucracy      51

2.7 Principles of Bureaucracy      53

2.8 Merit of Bureaucracy       59

2.9 Demerits of Bureaucracy       64

2.10 Summary         73

References 

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1 Research Methodology       75

3.2 Research Design  `      75

3.3 Method of         76

3.4 Sample Size        77

3.5 Sampling Techniques      78

3.6 Data Analysis Techniques      78

References

CHAPTER FOUR

4.1 Presentation Analysis and Interpretation of Data 80

4.2 Data Analysis         80

4.3 Research Findings        85

CHAPTER FIVE

Summary of Finding, Conclusion and Recommendation 

5.1 Summary of Findings       87

5.2 Recommendation        88

5.3 Conclusion         88

Bibliography

Appendixes