Computerization Of Customer Services In Niegrian Banks

This write  up is an attempt to throw more light on the computerization of customers services in Nigeria banks  have been poor this  is because customers claim that the bank services is slow and their  time is mostly wasted. But on the side of the bank. They have to ensure that the transaction are properly recorded with the sole purpose  of having  a satisfactory record to dis-aviod misappropriation and frond be some  disgruntled elements. 

This is the basis function  of any bank but unfortunately this function seems to cause most of the banks inability to meet customers demand with the computer being the fastest mode of data processing, Nigerian bank has how employed the use of computation customer services, which has proven to improve their performance. In view of this research project to analyze the use of computer in customers services in Nigerian banks with the main purpose of identifying problems, advantages, disadvantages and also suggesting variable ways of enhancing good or better customers services in Nigerian Banks talking about the  United Bank for Africa as a case study.

Title page

Declaration

Approval

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.1General Background of the study

1.2problem statement

1.3Aims and Objectives of the study

1.4Significance of the study

1.5Hypothesis of the  study 

1.6Scope of the study

1.7Summary 

CHAPTER TWO

LITERATURE REVIEW

2.1Introduction

2.2History of computers

2.3classification of computers

2.4classification of type     

2.5classification by purpose

2.6classifications by the age of technology

2.7Advantages of computer in banks

2.8operation of United bank for Africa Plc

2.9Control in EDP system

2.10Summary

                 

CHAPTER THREE

3.0Research Methodology

3.1Introduction

3.2Description of population  

3.3sample  of the  study 

3.4instrument used     

3.5Data gathering procedures

3.6Data analytical procedures

CHAPTER FOUR

4.1Introduction

4.2Presentation of personal interview data

4.3entries posting 

4.4Summary

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1Summary

5.2Conclusion

5.3Recommendation

Bibliography

Appendix