An Assessment Of Customers Service On Financial Institution

ProjectStoc - 27 pages 1580 views Paper All Levels Accounting ₦1000 Naira ($2.63 USD)

This is a Premium work, paid access only

Register/Login to Access Full Work

ABSTRACT

The data collected were analysed using chi-square methods major finding include;
The majority of the staff in financial Institution. Most of the resource both human and material are not available for effective functionality of the service.
Majority of its services has not improved. A great deal of improvement need to be made in the service rendered. Majority of customers in financial Institution. Based on this findings the major recommendation were as follows;
-Enugu manpower should always be placed at the counter to attend to customers endowries needs.
-Quantity/status of the counter clerks and cashiers should be raised so that shorter time is spent by customers in carrying out their transactions.
-That infrastructural needs to improve, example computerization of saving department.
That the bank should encourage staff to enhance in the educational qualification.

TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Table of content
Abstract

Chapter One 
Introduction
1.1 Background of the study
1.2 Statement of the problems
1.3 Purpose of the study
1.4 Significant of the study
1.5 Research questions

Chapter Two -  
Review of Related Literature
2.1 Classification of Commercial Banks
2.2 Customers services
2.3 Services, strategies and Policies.
2.4 Attitude, Efficiency and Motivation
2.5 Summary of the Related Literature.

Chapter Three: 
Summary of finding, Discussion and Recommendation.
3.1 Discussion of Results
3.2 Conclusion
3.3 Recommendation
Bibliography.

Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes

CITE THIS WORK

(2013, 02). An Assessment Of Customers Service On Financial Institution.. ProjectStoc.com. Retrieved 02, 2013, from https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution
"An Assessment Of Customers Service On Financial Institution." ProjectStoc.com. 02 2013. 2013. 02 2013 <https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution>.
"An Assessment Of Customers Service On Financial Institution.." ProjectStoc.com. ProjectStoc.com, 02 2013. Web. 02 2013. <https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution>.
"An Assessment Of Customers Service On Financial Institution.." ProjectStoc.com. 02, 2013. Accessed 02, 2013. https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution.

Connect with Us