ABSTRACT
The data collected were analysed using chi-square methods major finding include;
The majority of the staff in financial Institution. Most of the resource both human and material are not available for effective functionality of the service.
Majority of its services has not improved. A great deal of improvement need to be made in the service rendered. Majority of customers in financial Institution. Based on this findings the major recommendation were as follows;
-Enugu manpower should always be placed at the counter to attend to customers endowries needs.
-Quantity/status of the counter clerks and cashiers should be raised so that shorter time is spent by customers in carrying out their transactions.
-That infrastructural needs to improve, example computerization of saving department.
That the bank should encourage staff to enhance in the educational qualification.
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Table of content
Abstract
Chapter One
Introduction
1.1 Background of the study
1.2 Statement of the problems
1.3 Purpose of the study
1.4 Significant of the study
1.5 Research questions
Chapter Two -
Review of Related Literature
2.1 Classification of Commercial Banks
2.2 Customers services
2.3 Services, strategies and Policies.
2.4 Attitude, Efficiency and Motivation
2.5 Summary of the Related Literature.
Chapter Three:
Summary of finding, Discussion and Recommendation.
3.1 Discussion of Results
3.2 Conclusion
3.3 Recommendation
Bibliography.
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2013, 02). An Assessment Of Customers Service On Financial Institution.. ProjectStoc.com. Retrieved 02, 2013, from https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution
"An Assessment Of Customers Service On Financial Institution." ProjectStoc.com. 02 2013. 2013. 02 2013 <https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution>.
"An Assessment Of Customers Service On Financial Institution.." ProjectStoc.com. ProjectStoc.com, 02 2013. Web. 02 2013. <https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution>.
"An Assessment Of Customers Service On Financial Institution.." ProjectStoc.com. 02, 2013. Accessed 02, 2013. https://projectstoc.com/read/821/an-assessment-of-customers-service-on-financial-institution.
- Related Works
- The Role Of Accountants In The Privatization And Commercialization Of Public Enterprises In The Nigerian Economy
- Stock Management In The Hotel Industry (a Case Study Of Royal Palace Hotel Enugu)
- Effective Internal Control System As A Measure Of Fraud Prevention In The Public Service (a Case Study Of Board Of Internal Revenue Enugu State)
- The Usefulness Of Financial Statements In Assessing The Performance Of Companies And In Guiding Investment Decisions
- Accounting As An Aid To Internal Control System
- The Role Of Internal Auditing In The Effecting Management Control Of Local Governments
- The Roles And Contribution Of Institute Of Chartered Accountants Of Nigeria To Manpower And Economic Development In Nigeria
- The Auditor As An Indispensable Part Of A Profitable Business Organization (a Case Study Of Auditing Practice Committee
- Budgeting: A Systematic Approach To Profit Planning And Control “a Case Study Of Mobile Telecommunication Network Nigeria Limited’ (mtn), Enugu State, Nigeria.
- Banking Lending Policies And Recovery Procedure In Nigeria