Improving Customers Services In Nigerian Commercial Banks

ABSTRACT

This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain.

Chapter one work reveals in full meaning of customer, bank commercial bank and banker.

Also a congenial history of commercial bank is treated in this chapter.

Chapter two elucidated more on the rights and duties of commercial bank to its customers.

Also ways and benefits of good quality services to customers are also highlighted in this chapter.

Chapter three embodies the various ways by which the researcher sourced in data collection.

Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank”

Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.

TABLE OF CONTENT

CHAPTER ONE : INTRODUCTION

1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK

WHO IS A BANK CUSTOMER

WHAT IS BANK

WHAT IS BANKING BUSINESS

WHAT IS COMMERCIAL BANK

CHAPTER TWO

2.1 BANKS AND CUSTOMER RELATIONSHIP

2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS

2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK

2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS

2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK

2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION

CHAPTER THREE

 3.0 RESEARCH DESIGN AND METHODOLOGY

3.1 SOURCES OF DATA

3.2 LOCATION OF DATA

3.3 METHOD OF INVESTIGATION

CHAPTER FOUR

4.0 FINDINGS

CHAPTER FIVE

5.0 SUMMARY

5.1 CONCLUSION

5.2 RECOMMENDATION

BIBLIOGRAPHY 

 LOCATION OF DATA

3.3 METHOD OF INVESTIGATION

CHAPTER FOUR

4.0 FINDINGS

CHAPTER FIVE

5.0 SUMMARY

5.1 CONCLUSION

5.2 RECOMMENDATION

BIBLIOGRAPHY