ABSTRACT
Road transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links products, suppliers, consumers, and commuters. But poor, ineffective and inefficient road transportation system have crippled developments and the collapse of many economic and social activities which have resulted in dissatisfaction among the commuters in the industry. This is characterized by poor management that has resulted in the loss of life and property including damages worth unquantifiable amount of money. The researcher used primary and secondary sources and methods of data collection in the study. The researcher presented the data in tables and used simple percentages to analyze the data obtained. The findings of the researcher amongst others were that road transportation is very essential for the movement of goods and people. Ineffective road all over the country make commuters uncomfortable. Lack of maintenance culture by drivers always result in breaking down of vehicles and poor services rendered to commutes causes dissatisfaction. The researcher recommended that good roads must be put in place to address the situation regular maintenance of vehicles, and roads, provision of quality commuter services that will satisfy the commuters who constantly use the roads and vehicles for their economic activities. Drivers who operate vehicles through the use of road can improved by: regular workshop of them on the use of roads. Motivational provision such as allowances for accident free driving in a period of time. Other allowances for vehicles maintenance , provision of uniform and bonuses especially during feast days like Christmas are also recommended as incentive and motivational tools. Preferential system of payment.
TABLE OF CONTENTS
Cover page i
Title page ii
Approval page iii
Acknowledgment iv
Abstract v
Table of contents vi
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study 1
1.2 Statement of the Problem 5
1.3 Objectives of the Study 6
1.4 Research Questions 7
1.5 Research Hypothesis 8
1.6 Significant of the Study 12
1.7 Scope of the Study 14
1.8 Limitation of the Study 14
1.9 Definition of Terms 15
Reference 17
CHAPTER TWO
LITERATURE REVIEW
2.1 Theoretical Frame Work of the Study 18
2.2 Conceptual Framework of the Study 23
2.3 Historical Background of the Study 31
2.4 Reviews According To The Objective of the
Study 40
References 60
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1 Research Design 61
3.2 Area of the Study 62
3.3 Source of Data 62
3.4 Population of the Study 63
3.5 Sample Size Determination
and Sampling Techniques 64
3.6 Method of Data Collection 65
3.7 Validity of the Instrument 67
3.8 Reliability Of The Instrument 67
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS
AND DISCUSSION OF FINDINGS
4.1 Data Presentation 69
4.2 Test Of Hypotheses 92
4.3 Discussion Of Findings 93
CHAPTER FIVE
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
5.1 Summary of Findings 96
5.2 Conclusion 98
5.3 Recommendations 98
5.4 Suggestions for Further Research 99
Bibliography 101
Appendix I 104
Questionnaire 10
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CITE THIS WORK
(2015, 10). Effect Of Effective Road Transportation Management On Commuter Satisfaction (a Case Study Of Peace Mass Transit Peace Park Enugu State).. ProjectStoc.com. Retrieved 10, 2015, from https://projectstoc.com/read/6521/effect-of-effective-road-transportation-management-on-commuter-satisfaction-a-case-study-of-peace-mass-transit-peace-park-enugu-state-7638
"Effect Of Effective Road Transportation Management On Commuter Satisfaction (a Case Study Of Peace Mass Transit Peace Park Enugu State)." ProjectStoc.com. 10 2015. 2015. 10 2015 <https://projectstoc.com/read/6521/effect-of-effective-road-transportation-management-on-commuter-satisfaction-a-case-study-of-peace-mass-transit-peace-park-enugu-state-7638>.
"Effect Of Effective Road Transportation Management On Commuter Satisfaction (a Case Study Of Peace Mass Transit Peace Park Enugu State).." ProjectStoc.com. ProjectStoc.com, 10 2015. Web. 10 2015. <https://projectstoc.com/read/6521/effect-of-effective-road-transportation-management-on-commuter-satisfaction-a-case-study-of-peace-mass-transit-peace-park-enugu-state-7638>.
"Effect Of Effective Road Transportation Management On Commuter Satisfaction (a Case Study Of Peace Mass Transit Peace Park Enugu State).." ProjectStoc.com. 10, 2015. Accessed 10, 2015. https://projectstoc.com/read/6521/effect-of-effective-road-transportation-management-on-commuter-satisfaction-a-case-study-of-peace-mass-transit-peace-park-enugu-state-7638.
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