ABSTRACT
This research project focused on the consumer protection laws in Nigeria and its implications on Nigerian consumers.
The researchers utilized both secondary primary data sources in order to gain insight on consumer protection laws in Nigeria and its implications.
Questionnaire was carefully designed to obtain relevant information from respondents within the Enugu metropolis.
The questionnaire utilized both alternative choice and multiple choice questions, open ended question wee also used.
The method of data analysis used in this research is tabulation/presentation and working of summary statistics. A convenience sample size of 400 were used in Enugu metropolis.
The study revealed that most of the consumers, are not aware of the existing laws, and some also do not know their rights as a consumer and how to go about fighting for their right.
It also revealed that consumers are not properly informed about the issue on what is contained in the consumer protection laws.
We however, recommend that the regulatory agency(ies) should redesign an enlightenment programme that is going to catch the target audience as well as the general public so as to high light them on what to do when their rights is being also abused.
We also recommend that consumers should stop buying packaged goods without a certificatory number, batch number, company’s name and full address of the company as well as expiry date.
In the case where all these features are not found or is doubting, the consumer should report to the regulatory agencies for actions.
TABLE OF CONTENT
Title page - - - - - - - - i
Certification - - - - - - - ii
Dedication - - - - - - - - iii.
Acknowledgement - - - - - - iv
Table of Content - - - - - - - v
Abstract - - - - - - - - ix
CHAPTER ONE
1.0 Introduction - - - - - - 1
1.1 Background of the study - - - - 1
1.2 Statement of the problem - - - - 2
1.3 Objectives of the Study - - - - 4
1.4 Research Questions - - - - - 5
1.5 Significance of the study - - - - 6
1.6 Scope and Limitations of the study - - 7
References - - - - - - 9
CHAPTER TWO
Related Literature Review - - - - 10
2.1 Consumer Protection and Consumerism - 10
2.2 The Nigerian Context - - - - - 13
2.3 The need for consumer protection in Nigeria - 17
2.4 Abuse of consumer rights in Nigeria - - 19
2.5 The establishment of the consumer protection laws 22
2.6 The major functions of consumer protection
laws in Nigeria - - - - - - 25
2.7 The brief historical development of food and drug
regulatory authority in Nigeria. - - - - 27
2.8 The implications of fake and substandard
regulated products - - - - - - 35
References - - - - - 43
CHAPTER THREE
3.0 Research Design - - - - - 44
3.1 Area of Study - - - - - - 44
3.2 Population of study - - - - - 44
3.3 Sample and sampling technique - - - 45
3.4 Source of Data - - - - - - 47
3.5 Method of Data Collection - - - - 48
3.6 Questionnaire design - - - - - 49
3.7 Questionnaire administration - - - 50
References - - - - - - 52
CHAPTER FOUR
4.0 Presentation, Analysis and interpretation of Data 53
4.1 Interpretation and analysis of consumer
questionnaire - - - - - - 54
4.2 Interpretation and analysis of staff questionnaire 67
4.3 Hypothesis - - - - - - 74
References - - - - - - 82
CHAPTER FIVE
5.0 Summary of Findings, recommendation and
conclusion - - - - - - - 83
5.1 Summary of Findings - - - - - 83
5.2 Recommendations - - - - - 85
5.3 Conclusion - - - - - - - 87
Bibliography - - - - - - 89
Questionnaire - - - - - - 91
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2015, 01). Consumer Protection Laws In Nigeria And Its Implications On Nigerian Consumers... ProjectStoc.com. Retrieved 01, 2015, from https://projectstoc.com/read/5992/consumer-protection-laws-in-nigeria-and-its-implications-on-nigerian-consumers-1412
"Consumer Protection Laws In Nigeria And Its Implications On Nigerian Consumers.." ProjectStoc.com. 01 2015. 2015. 01 2015 <https://projectstoc.com/read/5992/consumer-protection-laws-in-nigeria-and-its-implications-on-nigerian-consumers-1412>.
"Consumer Protection Laws In Nigeria And Its Implications On Nigerian Consumers..." ProjectStoc.com. ProjectStoc.com, 01 2015. Web. 01 2015. <https://projectstoc.com/read/5992/consumer-protection-laws-in-nigeria-and-its-implications-on-nigerian-consumers-1412>.
"Consumer Protection Laws In Nigeria And Its Implications On Nigerian Consumers..." ProjectStoc.com. 01, 2015. Accessed 01, 2015. https://projectstoc.com/read/5992/consumer-protection-laws-in-nigeria-and-its-implications-on-nigerian-consumers-1412.
- Related Works
- Marketing Research As A Tool For Profitability In The Service Industry A Case Study Of Aiico Insurance Company Operations In Enugu Metropolis
- An Appraisal Of Advertising As A Tool For Promoting Sales Of Soft Drinks (a Case Study Of Selected Soft Drinks Company In Kaduna)
- Marketing Of Church Services (a Case Study Of Catholic Church In Enugu Metropolis)
- Pricing Strategies For Marketing Of New Product In Enugu Metropolis (a Case Study Of Extra Isol Household Disinfectant, Made And Hardis And Dromedias)
- The Impact Of Sales Promotion In The Marketing Of Building Material (a Case Of Alo Aluminum Ltd)
- Customer Services In Financial Institutions, A Step Towards Improving Profitability (a Case Study Of Union Bank Plc, Oko)
- The Impact Of Advertising On The Marketing Of Consumers Products (a Study Of Nigeria Breweries Plc, Enugu State)
- The Effective Strategies For Marketing Telephone Services With Particular Focus On Nitel Plc
- The Role Of National Agency For Food And Drug Administration And Control (nafdac) In Consumer Protection In Nigeria (a Case Study Of Some Selected Pure Water Bottling Firms In Enugu)
- An Appraisal Of Material Management Concept As A Strategy For Achieving Organizational Productivity (a Case Study Of Kaduna Refining And Petrochemical Ltd.)