Effects Of Motivation On The Employees’ Performance In The Communication Industry (a Case Study Of Mobile Telecommunication Network (mtn), Zik’s Avenue Enugu)

ABSTRACT 

This research centered on ‘the effect of motivation on employee performance in the communication industry (A case study of MTN Enugu State Branch).  The study set out to accomplish the following objectives: to determine the impact of motivation on workers performance in MTN, to examine the motivational techniques applied by MTN management to enhance the productivity and service of its employees, to determine the effectiveness of such motivational techniques on employee performance, to find out whether the incentives offered reflect the needs and aspirations of the employee.  The study used a survey design and a sample random sampling technique to select the workers in MTN office located in Zik’s Avenue. A selected sample size 86 employee representing the entire population of 110 employees. It was determine using Taro Yamane formula.  The main source of data collection was the primary data.  A questionnaire structured in five points like scale was used.  The secondary data was collected sources from business magazines, journals, newspapers etc.  The frequency distribution table.  The test of hypothesis was drive using chi-square method.  The findings indicate that salary increase is a good motivation technique that can be used by MTN to motivate its employee. I discovered that motivation techniques applied by MTN management enhances, the services of the employee.  Based on these findings, the following recommendation were made.  I therefore, recommend that MTN should avoid irregular promotion of its employees rather they should promote their employees regularly.

TABLE OF CONTENTS

Introduction

Review of Related Literature

References 

Chapter Three: 

Research Design and Methodology

Data Presentation and Analysis

Summary of Findings, Conclusion and Recommendation

Bibliography

Appendix

Questionnaire