INTRODUCTION
Information technology is a body of tools with the convergence of communication and computer. It is also series of machine, which can execute sequence of instructions. The sequence of instruction is a program made particularly flexible and not rigid and can be change depending on the information being processed (Goldberg, 2009).
The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from some eyes while making it available to others. Today’s business environment is extremely dynamic and experience rapid changes as a result of technological improvement, increased awareness and demands Banks to serve their customers electronically. Banks have traditionally been in the forefront of harnessing technology to improve their products and services.
The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and Communication Technology (ICT) is at the centre of this global change curve of Electronic Banking System in Nigeria today. (Stevens 2002).
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 Background of the study - - - - - - 1
1.2 Statement of Problem - - - - - - - 7
1.3 Objective of the study - - - - - - - 9
1.4 Research Questions - - - - - - - 10
1.5 Statement of Hypothesis - - - - - - 11
1.6 Significance of the Study - - - - - - 11
1.6 Scope of the study - - - - - - - 12
1.7 Definition of terms - - - - - - - 12
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction - - - - - - - - 18
2.2 Conceptual Framework
2.2.1 Information Technology and the Common Banking Products - - - - 35
2.3 Theoretical Framework - - - - - - 39
2.4 Empirical Literature Review - - - - - 45
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction - - - - - - - - 56
3.2 Area of the study - - - - - - - 56
3.3 Population and Sample Size of Study - - - - 56
3.4 Sources of Data - - - - - - - - 57
3.5 Method of Data Analysis - - - - - - 57
3.5.1 Test of Hypotheses and Inference - - - - - 57
3.5.2 Decision Rule and Justification - - - - - 58
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction - - - - - - - - 59
4.2 Analysis of Respondent’s Demographic Variables - - 60
4.3 Data Analysis - - - - - - - - 63
4.4 Test of Hypothesis - - - - - - - 69
4.4 Summary of Findings - - - - - - - 70
4.5 Discussing of Finding - - - - - - - 71
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary - - - - - - - - - 73
5.2 Conclusion - - - - - - - - - 74
5.3 Limitations of the Study - - - - - - 76
5.3 Recommendations - - - - - - - 76
Bibliography - - - - - - - - - 81
Appendix I - - - - - - - - - - 82
Appendix II - - - - - - - - - 83
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 09). The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).. ProjectStoc.com. Retrieved 09, 2014, from https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc)." ProjectStoc.com. 09 2014. 2014. 09 2014 <https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626>.
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).." ProjectStoc.com. ProjectStoc.com, 09 2014. Web. 09 2014. <https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626>.
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).." ProjectStoc.com. 09, 2014. Accessed 09, 2014. https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626.
- Related Works
- White Collar Frauds In Private Sectors
- Management And Operational Problems Of Rural Water Supply In Nigerian A Case Study Of Water Corporation Enugu
- Impact Of Motivational Instruments On The Productivity Of Workers ( A Case Study Of Nigerian Breweries Plc, Ama Location Enugu State)
- Communication As A Major Tool In Directing Function Of Management (a Case Study Of Nipost Organization, Enugu)
- Public Relation As A Strategy For Maximizing Profit In An Organization
- An Appraisal Of The Current Implication Of Privatisation Of Nigeria Telecommunication Limited (nitel) (a Case Study Of Enugu Zonal District)
- The Importance Of Training And Development Of Organizational Performance In Airtel Mobile Communication
- Analysis Of Business Objective And Their Accomplishment Through Effective Cost Control (a Case Study Of Lake Concrete Industries Limited, Enugu State)
- The Importance Of Ethic And Social Responsibilities To Business Organization (a Case Study Of Union Bank Plc.)
- The Role Of Small Scale Enterprises In The Development Of Nigerian Economy