INTRODUCTION
Information technology is a body of tools with the convergence of communication and computer. It is also series of machine, which can execute sequence of instructions. The sequence of instruction is a program made particularly flexible and not rigid and can be change depending on the information being processed (Goldberg, 2009).
The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from some eyes while making it available to others. Today’s business environment is extremely dynamic and experience rapid changes as a result of technological improvement, increased awareness and demands Banks to serve their customers electronically. Banks have traditionally been in the forefront of harnessing technology to improve their products and services.
The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and Communication Technology (ICT) is at the centre of this global change curve of Electronic Banking System in Nigeria today. (Stevens 2002).
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 Background of the study - - - - - - 1
1.2 Statement of Problem - - - - - - - 7
1.3 Objective of the study - - - - - - - 9
1.4 Research Questions - - - - - - - 10
1.5 Statement of Hypothesis - - - - - - 11
1.6 Significance of the Study - - - - - - 11
1.6 Scope of the study - - - - - - - 12
1.7 Definition of terms - - - - - - - 12
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction - - - - - - - - 18
2.2 Conceptual Framework
2.2.1 Information Technology and the Common Banking Products - - - - 35
2.3 Theoretical Framework - - - - - - 39
2.4 Empirical Literature Review - - - - - 45
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction - - - - - - - - 56
3.2 Area of the study - - - - - - - 56
3.3 Population and Sample Size of Study - - - - 56
3.4 Sources of Data - - - - - - - - 57
3.5 Method of Data Analysis - - - - - - 57
3.5.1 Test of Hypotheses and Inference - - - - - 57
3.5.2 Decision Rule and Justification - - - - - 58
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction - - - - - - - - 59
4.2 Analysis of Respondent’s Demographic Variables - - 60
4.3 Data Analysis - - - - - - - - 63
4.4 Test of Hypothesis - - - - - - - 69
4.4 Summary of Findings - - - - - - - 70
4.5 Discussing of Finding - - - - - - - 71
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary - - - - - - - - - 73
5.2 Conclusion - - - - - - - - - 74
5.3 Limitations of the Study - - - - - - 76
5.3 Recommendations - - - - - - - 76
Bibliography - - - - - - - - - 81
Appendix I - - - - - - - - - - 82
Appendix II - - - - - - - - - 83
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 09). The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).. ProjectStoc.com. Retrieved 09, 2014, from https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc)." ProjectStoc.com. 09 2014. 2014. 09 2014 <https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626>.
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).." ProjectStoc.com. ProjectStoc.com, 09 2014. Web. 09 2014. <https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626>.
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).." ProjectStoc.com. 09, 2014. Accessed 09, 2014. https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626.
- Related Works
- An Appraisal Of The Current Implication Of Privatisation Of Nigeria Telecommunication Limited (nitel) (a Case Study Of Enugu Zonal District)
- The Impact Of Foreign Capital In Enterpreneurship Development In Nigeria (a Case Study Of Imo State)
- Entrepreneurship Effectiveness In Small-scale Industries (a Case Study Macon’s Bakery Industry Enugu)
- The Reason For Efficient Development And Training Of Stores Personnel In An Industry A Case Study Of Emenite Industry, Enugu
- The Effect Of Recruitments, Selection And Placement On Organizational Effectiveness
- Difference In Wages And Salaries Structure In The Nigeria Economic (a Case Study Of Unth Healty Sector)
- The Practice Of Staff Selection And Induction In Union Bank Of Nigeria Plc (a Case Study Of Union Bank Of Nigeria Plc)
- Management Of Insurance Companies In Nigeria A Case Study Of Unic Insurance Plc
- Employee Relations Practice In The Aviation Industries In Nigeria. (a Case Study Of The Federal Airports Authority Of Nigeria - Faan Enugu Airport)
- Production Methods And Problems Of Proda (a Case Study By Proda Enugu).