INTRODUCTION
Information technology is a body of tools with the convergence of communication and computer. It is also series of machine, which can execute sequence of instructions. The sequence of instruction is a program made particularly flexible and not rigid and can be change depending on the information being processed (Goldberg, 2009).
The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from some eyes while making it available to others. Today’s business environment is extremely dynamic and experience rapid changes as a result of technological improvement, increased awareness and demands Banks to serve their customers electronically. Banks have traditionally been in the forefront of harnessing technology to improve their products and services.
The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and Communication Technology (ICT) is at the centre of this global change curve of Electronic Banking System in Nigeria today. (Stevens 2002).
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 Background of the study - - - - - - 1
1.2 Statement of Problem - - - - - - - 7
1.3 Objective of the study - - - - - - - 9
1.4 Research Questions - - - - - - - 10
1.5 Statement of Hypothesis - - - - - - 11
1.6 Significance of the Study - - - - - - 11
1.6 Scope of the study - - - - - - - 12
1.7 Definition of terms - - - - - - - 12
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction - - - - - - - - 18
2.2 Conceptual Framework
2.2.1 Information Technology and the Common Banking Products - - - - 35
2.3 Theoretical Framework - - - - - - 39
2.4 Empirical Literature Review - - - - - 45
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction - - - - - - - - 56
3.2 Area of the study - - - - - - - 56
3.3 Population and Sample Size of Study - - - - 56
3.4 Sources of Data - - - - - - - - 57
3.5 Method of Data Analysis - - - - - - 57
3.5.1 Test of Hypotheses and Inference - - - - - 57
3.5.2 Decision Rule and Justification - - - - - 58
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction - - - - - - - - 59
4.2 Analysis of Respondent’s Demographic Variables - - 60
4.3 Data Analysis - - - - - - - - 63
4.4 Test of Hypothesis - - - - - - - 69
4.4 Summary of Findings - - - - - - - 70
4.5 Discussing of Finding - - - - - - - 71
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary - - - - - - - - - 73
5.2 Conclusion - - - - - - - - - 74
5.3 Limitations of the Study - - - - - - 76
5.3 Recommendations - - - - - - - 76
Bibliography - - - - - - - - - 81
Appendix I - - - - - - - - - - 82
Appendix II - - - - - - - - - 83
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 09). The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).. ProjectStoc.com. Retrieved 09, 2014, from https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc)." ProjectStoc.com. 09 2014. 2014. 09 2014 <https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626>.
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).." ProjectStoc.com. ProjectStoc.com, 09 2014. Web. 09 2014. <https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626>.
"The Impact Of Information And Communication Technology On Customers Service Delivery (case Study Of Uba Plc).." ProjectStoc.com. 09, 2014. Accessed 09, 2014. https://projectstoc.com/read/2991/the-impact-of-information-and-communication-technology-on-customers-service-delivery-case-study-of-uba-plc-2626.
- Related Works
- The Significance Of Personnel Management In Business Organisation A Case Syudy Of Nigeria Breweries Plc 9th Mile Coner Enugu
- Improving Organizations Profitability Through Effective Advertising. (a Survey Of Some Selected Hotels In Enugu Urban)
- The Problems And Prospect Of Delegations Of Authority As A Manageemnt Strategy In Unilever Nigeria Plc Enugu
- Effects Of Pension Schemes On The Nigerian Workers (a Case Study Of Enugu State)
- The Role Of Planning And Forecasting In Business Organization (a Case Study Of Eastern Shop Nigeria Limited Ogui Enugu, Enugu State)
- The Role Of Effective Leadership In Achieving Organization Objectives (a Case Study Of Kaduna Polytechnic)
- An Evaluation Of The Role Community Bank To The Growth Of Cooperative Movement Tin Nigeria (a Case Study Of Ekulu Community Bank, Limited Enugu)
- Management And Operational Problems Of Rural Water Supply In Nigeria (a Case Study Of Water Corporation Awka)
- The Impact Of “marketing Mix” In The Accomplishment Of Organization Objective (a Case Study Of Unilever Brothers Nigeria Plc
- The Marketing/distribution Of Stule Food In Enugu A Case Study Of Ogbete Main Market