Training And Development Of Human Resource In Banking Operation (a Case Study Of Union Bank Of Nigeria Plc Enugu Main Branch)

This research work is aimed at finding the effect of training and development banking operation.

The purpose is to determine the relationship between the level productivity and human resources training and development in union bank PLC which is the case study.  It also discovers the causes of high labour turn over in whether the especially commercial banks determine whether the availability of training and development opportunity motivation of staff of the bank will enable them stick firmly to the service of the bank.

The methodology adopted by the researcher is the simple percentage obtained from questionnaire which is raised and distributed to the sample staff of union bank PLC.

The researcher also limit the method to primary and secondary data collection that is the often ended from to give the staff freedom to give their own opinion.

From their responses development is offered in union bank PLC.  And the behaviours, attitudes and moral of employees are modified through the training and development promote better working climate in the bank and also increase their profitability and productivity.

Form the findings came the conclusion that training and development opportunities motivate workers and reduce the rate of labour turnover human resources training and development justify the high lost of implication associated with it despite employee have   been trained and their performance are still encouraging.

Based on the outcome of this research, the researcher recommends that banks should ensure that their training programme are well structured and planned equal opportunities for training and development should be give to every member of the organization at all level.

 

As men invented tools, weapons, clothings, shelter and language the need for training becomes an essential ingredient in the match to civilization.  Whether our ancestors struggled upon or invented these facts of civilization is relatively of little significant.  What is more important is that man has the ability to pass on to others the knowledge and skill gained in mastery circumstance.  Deliberate example, signs and words did this, through these devices another received the development process called training successfully.  We say that learning took place when knowledge or skill was transferred.  The ninth century ushered in an era of social legislation and with its sizable change in the concept of the workers.

Through all these changes, however one constant development emphasis has been upon the qualities of workers and this has been culminated instant support of the track Union for any registration of a wide range of vocational education.  One of the objectives of every organization should be to provide opportunities for its employee to optimize their performance in pursuit of their organizational goals.  With this aid in view, it may also be profitable to help employee satisfy their own personal objective if employee feels that the organization cares for them as people, there is more likelihood of their responding widely to satisfy the need of the concern.

When we consider training, therefore, we are seeking instruction or experimental means to develop a persons behavioural pattern in order to achieve a standard a level of performance.  Learning, therefore, is an essential pre-requisite for adequate performance in one’s occupation what ever the job may be.  The importance of human resource to any organization whether public or private should be identified.  Organizational objective such as profit maximization, share market and social responsibilities cannot be fulfilled without human being who co-ordinate the activities of the organization using other factors of production.

The realization of the value of human capital to any organization has led to a proposal by experts that people should be classified as asset and to be so received in accounting records.  Investment in human capital is a worthy and necessary expenditure if any organization is to discharge its legal statutory and social responsibilities to its owners, its public and society at large.

The undisputable reasons why training of employee should be undertaking is because of change posed by modern technology which takes place every minutes, hours, days, weeks, etc and the world is faced with an era of technological advancement that can make already acquired skill obsolete.

Training therefore is not reflected only to old employee or new employee but to both and even to senior management personnel performance.  It should not be seen as the final step to the workers poor performance with these, training has a two fold functions such as:

1. To overcome deficiencies in individual that cannot be self remedy or mastered on the job even with the help of supervisor.

2. To develop the potentialities of up and doing employee.

One this note, we ask then what is training all about?

 According to Penny Hacket, “training is the preparation for a particular job.  It is concerned with job performance and the application of knowledge and skill to present work”.

 It is also concern with meeting between two inputs or organizational effectiveness, people and technology, since organization can rearly secure people who do things the right way.  Training is also acquisition of knowledge, skill, technological experience.  It brighten employee attitude towards their work and improve job performance which in turn facilitate their realization of organizational objective.  In Nigeria, the government has realized the need to develop human resource since independence in 1960.  It was discovered that most top government positions were held by expatriate and the Nigeria had five scientist and engineers then.  Government had to set up a manpower board in 1962 following the reports of Abbey’s commission in order to increase executive capacity, more University and Polytechnic to be set up too.  Enrolment into the University grew, many Polytechnics were established by both Federal and State government and growth in the number of secondary school and primary enrolment became very high.  Several training institution such as Industrial Training Fund (ITF), Centre for Management Development and Administration, staff College were set up to accelerate human resource development.

 Development, according to Mathias and Jackson, focuses on “increasing the capabilities of employees for continuing growth in the organizations”.

 “Human resources of any organizations consists of all individuals engaged in the organizations activities regardless of the level”, according to Ikeagwu.  They refer to employees whose potentials, talents and abilities are utilized and combined with the other resources.

 According to Byars and Rue, “human resources management embraces those activities designed to provide for and co-ordinate the human resources of an organization i.e the human resources in the form of wages, salaries, recruitment, hiring, training and development.

 In the case of Union Bank Nigeria Plc which is a leading banking institution in Nigeria with many years of banking experience, industry and residence behind it.  The former name of the bank was Barclays Bank of Ni9geria Ltd.  But because of government law that all foreign firms should be indigenized, its name was changed to Union Bank of Nigeria Plc.

 The Bank commenced operations in Nigeria in 1917 and was incorporated as a private limited liability company in Nigeria in 1969.  it was converted to a public company in 1970.

Today, the bank has diversified into a whole range of banking activities and services including commercial, merchant and international banking.

 The Bank has experienced phenomenal growth over the years with a share capital of N2.5 billion in 1999, the share capital also raised to N7billion in 2003 and recently, they are working towards achieving the capital base of N25 billion on or before December,2005.  the bank’s numerical growth of branches also increased, its staff strength also increased.

 Through computerization, the bank has enhanced its level of operations and has responded to the increasing competition from other banks.  In addition to computerization, an efficient information management system have been introduced into the bank operation in order to facilitate rapid response to customers.  Moreso, the bank has installed a new banking software known as flexi cube.

 Today, the bank has may staff training centers in the country located in the following cities: Lagos, Jos, Zaira and Port-Harcourt.  Its headquarter is situated at Lagos and its other head offices in London and South Africa.  The bank has Area offices and some  branches within the country.

 However, dynamic and progressive organizations must keep abreast of the new technological development and techniques especially now that the emphasis is on automation so that organization can meet up with the ever increasing complexity and advancement in their operations.  This implies that new employees must be given initial training in form of orientation to policies, practices and organizational forms.

 Hence, for an organization to succeed, it must identify and analyse problem/factors surrounding it and where training and development of human resources can solve them economically, they should be planned for and carried out.

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.0 INTRODUCTION 

1.1 Background of the study

1.2 Statement of problem

1.3 Purpose of the study

1.4 Significance of study

1.5 Research question

1.6 Research hypothesis

1.7 Scope of study

1.8 Definition of terms

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Literature review

2.2 Concept and meaning of training

2.3 Important of training and development

2.4 Principle of learning

2.5  Understanding training and development needs

2.6 Discovery training needs

2.7 Kind of changes include by training

2.8 Reasons for training 

2.9 Evolution of training and development

2.10 Human resource development in union bank Plc

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1 Area of the study

3.2 Population of the study

3.3 Sample size

3.4 Method of data collection 

3.5 Instruments

3.6 Validity of the instruments

3.7 Liability of the instrument    

CHAPTER FOUR

Analysis and interpretation of Data

CHAPTER FIVE

5.0 Findings

5.1 Recommendation

5.2 Conclusion

References

Bibliography

Questionnaire