Effect Of Stress On Employees Productivity In The Service Industry

Trying to match limited global resources against an ever increasing world population appears to be the crux of the matter. The  spill out from this seemingly intractable problem has been the world wide rural urban drift that has invariably led to overcrowded and heavily populated cities with basic infrastructures and other social amenities being stretched almost to breaking point. Rising un-employment, high cost of living, high crime rate and the ever-widening gap between the rich and the poor are also spill-outs from the complex problem earlier mentioned. The disenchantment and disillusionment arising from the foregoing stressful conditions (especially among the poor) has been on the increase over the years (Brown, 1980).

Reliable scientific research efforts on stress and other related issues started to emerge around the middle of the 20th century (Luthan, 1989). The earliest scientists to conduct extensive research into the physiological, psychological (Luthan, 1989). The general adaptation syndrome (GAS) model development by Hans selys many years ago is still very relevant to present day research efforts on stress (narayanan et al, 1999).

CHAPTER ONE

1.0INTRODUCTION

1.1BACKGROUND OF THE STUDY

1.2STATEMENT OF THE PROBLEM

1.3OBJECTIVES OF THE STUDY

1.4STATEMENT OF HYPOTHESIS.

1.5SIGNIFICANCE OF THE STUDY

1.6SCOPE OF THE STUDY

1.7LIMITATION OF THE STUDY

1.8HISTORICAL BACKGROUND OF CASE STUDY

1.9DEFINITION OF TERMS

CHAPTER TWO

2.0LITERATURE REVIEW

2.1STRESS AND PRODUCTIVITY DEFINED

2.2TYPES OF STRESS

2.3SYMPTOMS OF STRESS

2.4CAUSES OF EMPLOYEES STRESS

2.5EFFECT OF EMPLOYEES STRESS ON PRODUCTIVITY

2.6STRATEGIES FOR REDUCING WOR STRESS

CHAPTER THREE

3.0RESEARCH METHODOLOGY

3.1AREA OF STUDY

3.2RESEARCH DESIGN

3.3POPULATION OF THE STUDY

3.4SAMPLE AND SAMPLING TECHNIQUES

3.5DATA ANALYSIS TECHNIQIUES

3.5.1NON PARAMETRIC STATISTICAL METHOD

3.5.2CHI-SQUARE METHOD

3.6INSTRUMENT FOR DATA COLLECTION

3.7 JUSTIFICATION OF METHODS ADOPTED

CHAPTER FOUR

4.0DATA PRESENTATION AND ANALYSIS

4.1PRESENTATION OF DATA

4.1.2MARITAL STATUS

4.2ANALYSIS OF DATA

4.2.1EDUCATIONAL QUALIFICATION

4.2.2FATIQUE/STRESS

4.2.3LEVEL OF JOB SATISFACTION AND PARTICPATION

4.2.4QUANTITATIVE AND QUALITATIVE OVERLOAD

4.2.5TIME TO ACCOMPLISH A TASK

4.2.6SALARY MOTIVATION

4.2.7STRESS COPING STRATEGY

4.3TESTING OF HYPOTHESIS

4.3.1TEST OF HYPOTHESIS ONE QUANTITATIVE AND QUALITATIVE OVERLOAD CONTRIBUTES TO STRESS

CHAPTER FIVE

5.0SUMMARY, CONCLUSION AND RECOMMENDATION

5.1SUMMARY OF FINDINGS

5.2CONCLUSION

5.2RECOMMENDATION

BIBLIOGRAPHY

QUESTIONNAIRE