ABSTRACT
The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structured questionnaire was developed validated and tested for its reliability. The percentage method was used in the calculation. The major findings of the study were:
1. That secretaries have more area of conflict with their bosses than areas of mutual friendship.
2. The consequences of such conflicts affect the progress of the establishment concerned.
3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.
It is concluded that it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries.
TABLE OF CONTENTS
Title page i
Approval page ii
Certification iii
Dedication iv
Acknowledgement v
Table of Contents vii
Abstract x
CHAPTER ONE
INTRODUCTION
Background of Study 1
Statement of the problem 4
Purpose of the study 5
Significance of the study 5
Research Questions
Delimitations of the study 7
CHAPTER TWO
LITERATURE REVIEW
Meaning of a secretary 10
Qualities of a secretary 14
Functions and categories of secretary 19
Types and characteristics of conflicts 23
Summary of literature review 32
CHAPTER THREE
RESEARCH METHODOLOGY
Design of the study 34
Area of the study 34
Population of the study 35
Sample of the study 36
Instrument used for data collection 36
Distribution and retrieval of the instrument 37
Method of data collection 38
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary of findings 44
Conclusion 45
Recommendations 45
Limitations of the study 47
Suggestions for further studies 48
References 49
Appendix A 50
Appendix B 51
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2017, 07). Causes Of Conflict Between Secretaries And Bosses In Anambra State Owned Establishment (alcohol Company Awka).. ProjectStoc.com. Retrieved 07, 2017, from https://projectstoc.com/read/8577/causes-of-conflict-between-secretaries-and-bosses-in-anambra-state-owned-establishment-alcohol-company-awka-571
"Causes Of Conflict Between Secretaries And Bosses In Anambra State Owned Establishment (alcohol Company Awka)." ProjectStoc.com. 07 2017. 2017. 07 2017 <https://projectstoc.com/read/8577/causes-of-conflict-between-secretaries-and-bosses-in-anambra-state-owned-establishment-alcohol-company-awka-571>.
"Causes Of Conflict Between Secretaries And Bosses In Anambra State Owned Establishment (alcohol Company Awka).." ProjectStoc.com. ProjectStoc.com, 07 2017. Web. 07 2017. <https://projectstoc.com/read/8577/causes-of-conflict-between-secretaries-and-bosses-in-anambra-state-owned-establishment-alcohol-company-awka-571>.
"Causes Of Conflict Between Secretaries And Bosses In Anambra State Owned Establishment (alcohol Company Awka).." ProjectStoc.com. 07, 2017. Accessed 07, 2017. https://projectstoc.com/read/8577/causes-of-conflict-between-secretaries-and-bosses-in-anambra-state-owned-establishment-alcohol-company-awka-571.
- Related Works
- A Study On The Effect Of Training And Retraining Of Employees Of Financial Institutions In Ekwulobia Urban In Aguata Local Government Area Anambra State
- Effect Of Ict On The Performance Of Office Managers In Selected Organisation In Kaduna Metropolis
- Assessment Of The Performance Of Secretaries In Information And Communication Technology In Ondo State Civil Service
- The Effect Of Working Condition On The Performance Of Secretaries In An Organization
- Teamwork And Organizational Productivity
- The Impact Of Office Environment On Office Professionals Productinity
- Information Of Communication Technology On The Influence Performance Of Secretaries In Government Ministries In Nasarawa State, North-central Nigeria
- Impact Of Ict On Office Professionals
- An Appraisal Of The Roles And Position Of Confidential Secretaries In The Civil Service Of Anambra State Problems And Strategies For Improvement
- The Impact Of Internet Software Packages To The Modern Secretary