ABSTRACT
This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu.
A sample of 74 respondent is the same with the number of the population that were used.
Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected.
The following major findings were made:
1.Secretaries are true image makers of NITEL Plc, Enugu.
2.Secretaries contribute a lot to the quality of services rendered by NITEL Plc, Enugu.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Table of contents
Abstract
CHAPTER ONE:
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of study
1.4 The significance of the study
1.5 Delimitation
1.6 Research Questions
1.7 Assumption of the study
1.8 Definition of terms
CHAPTER TWO:
Review of Related Literature
2.1 Definition of Secretary
2.2 Types of Secretaries
2.3 Definition of Government Establishment
2.4 The Importance/Impact of Government Establishments
2.5 Problems secretaries encounter in Government establishments
2.6 Difference between secretaries and typists
2.7 Summary of the literature review
CHAPTER THREE:
Methodology
3.1 Research Design
3.2 Area for the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Instrument for data collection
3.6 Validity of the research instrument
3.7 Reliability of the instruments
3.8 Method of administration and collection of data
3.8 Method of data analysis
CHAPTER FOUR:
Presentation and Analysis of data
CHAPTER FIVE:
5.0 Discussion of findings, summary, conclusion & recommendation
5.1 Findings
5.2 Conclusion and summary
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2013, 02). The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.. ProjectStoc.com. Retrieved 02, 2013, from https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu." ProjectStoc.com. 02 2013. 2013. 02 2013 <https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu>.
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.." ProjectStoc.com. ProjectStoc.com, 02 2013. Web. 02 2013. <https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu>.
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.." ProjectStoc.com. 02, 2013. Accessed 02, 2013. https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu.
- Related Works
- A Survey Into The Degree Of Usefulness Of Shorthand To Modern Secretaries (a Case Study Of Union Bank Of Nigeria Plc Enugu)
- The Role Of Professional Secretaries In Commercial Bank In Enugu Urban And A Case Study Of Afribank Plc
- An Investigation Of The Relevance Of Educational Psychology Into Teaching – Learning Process
- A Survey Of The Impact Of High Rate Of Failures In Shorthand In The Department Of Secretarial Studies, Benue State Polytecnic, Ugbokolo
- Problems Encountered By Female Secretaries In Business Organization (a Case Study Of Nepa Enugu)
- An Assessment Of The Effectiveness Of Relationship Marketing In Enhancing Company Performance (a Case Study Of Uba Plc)
- An Evaluation Of The Performance And Problem Of Secrataries In Enugu State University Of Science And Technology (esut) Enugu
- Causes Of Occupational Change In Secretarial Profession (a Case Study Of Institute Of Management And Technology (imt) Enugu.
- Management Perception Of B.sc Certificate Holders And Their Hnd Counterparts In Nigerian Civil Service (a Case Study Of Enugu State Civil Service Commission)
- Effects Of Poor Infrastructional Facilities In The Department Of Secretarial Studies In Polytechnics In Enugu Urban