ABSTRACT
This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu.
A sample of 74 respondent is the same with the number of the population that were used.
Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected.
The following major findings were made:
1.Secretaries are true image makers of NITEL Plc, Enugu.
2.Secretaries contribute a lot to the quality of services rendered by NITEL Plc, Enugu.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Table of contents
Abstract
CHAPTER ONE:
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of study
1.4 The significance of the study
1.5 Delimitation
1.6 Research Questions
1.7 Assumption of the study
1.8 Definition of terms
CHAPTER TWO:
Review of Related Literature
2.1 Definition of Secretary
2.2 Types of Secretaries
2.3 Definition of Government Establishment
2.4 The Importance/Impact of Government Establishments
2.5 Problems secretaries encounter in Government establishments
2.6 Difference between secretaries and typists
2.7 Summary of the literature review
CHAPTER THREE:
Methodology
3.1 Research Design
3.2 Area for the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Instrument for data collection
3.6 Validity of the research instrument
3.7 Reliability of the instruments
3.8 Method of administration and collection of data
3.8 Method of data analysis
CHAPTER FOUR:
Presentation and Analysis of data
CHAPTER FIVE:
5.0 Discussion of findings, summary, conclusion & recommendation
5.1 Findings
5.2 Conclusion and summary
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2013, 02). The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.. ProjectStoc.com. Retrieved 02, 2013, from https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu." ProjectStoc.com. 02 2013. 2013. 02 2013 <https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu>.
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.." ProjectStoc.com. ProjectStoc.com, 02 2013. Web. 02 2013. <https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu>.
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.." ProjectStoc.com. 02, 2013. Accessed 02, 2013. https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu.
- Related Works
- A Survey Of Problems Of Cybercafe In Delta State, Nigeria (a Case Study Of 80 Cybercafes In Asaba)
- The Effect Of Industrial Work Experience On Student In Tertiary Institution In Federal Polytechnic Oko In Anambra State
- An Evaluation Of The Performance And Problem Of Secrataries In Enugu State University Of Science And Technology (esut) Enugu
- A Survey Of Work Incentives Offered To The Employees Ama Breweries Limited 9th Mile Corner, Ngwo
- Causes Of Occupational Change In Secretarial Profession (a Case Study Of Institute Of Management And Technology (imt) Enugu.
- Problems Encountered By Female Secretaries In Business Organization (a Case Study Of Nepa Enugu)
- The Roles Of Modern Communication Tools In The Development Of Secretarial Profession (a Case Study Of Manmark Limited, Enugu)
- The Effect Of Communication Barriers In Organizational Success (a Case Study Of Anammco)
- Modern Office Equipment And Their Contributions To The Success Of A Business Organization (a Case Study Of Nnpc Enugu Depot)
- Problems And Prospects Of Teaching And Learning Business Studies In Secondary Schools In Nsukka Zone