ABSTRACT
This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu.
A sample of 74 respondent is the same with the number of the population that were used.
Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected.
The following major findings were made:
1.Secretaries are true image makers of NITEL Plc, Enugu.
2.Secretaries contribute a lot to the quality of services rendered by NITEL Plc, Enugu.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Table of contents
Abstract
CHAPTER ONE:
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of study
1.4 The significance of the study
1.5 Delimitation
1.6 Research Questions
1.7 Assumption of the study
1.8 Definition of terms
CHAPTER TWO:
Review of Related Literature
2.1 Definition of Secretary
2.2 Types of Secretaries
2.3 Definition of Government Establishment
2.4 The Importance/Impact of Government Establishments
2.5 Problems secretaries encounter in Government establishments
2.6 Difference between secretaries and typists
2.7 Summary of the literature review
CHAPTER THREE:
Methodology
3.1 Research Design
3.2 Area for the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Instrument for data collection
3.6 Validity of the research instrument
3.7 Reliability of the instruments
3.8 Method of administration and collection of data
3.8 Method of data analysis
CHAPTER FOUR:
Presentation and Analysis of data
CHAPTER FIVE:
5.0 Discussion of findings, summary, conclusion & recommendation
5.1 Findings
5.2 Conclusion and summary
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2013, 02). The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.. ProjectStoc.com. Retrieved 02, 2013, from https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu." ProjectStoc.com. 02 2013. 2013. 02 2013 <https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu>.
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.." ProjectStoc.com. ProjectStoc.com, 02 2013. Web. 02 2013. <https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu>.
"The Impact Of Secretaries In Improving The Quality Of Services Rendered By Nigerian Telecommunication Plc (nite), Enugu.." ProjectStoc.com. 02, 2013. Accessed 02, 2013. https://projectstoc.com/read/734/the-impact-of-secretaries-in-improving-the-quality-of-services-rendered-by-nigerian-telecommunication-plc-nite-enugu.
- Related Works
- The Roles Of Data Preservation In Enhancing The Efficiency Of Secretrial Function In Selected Banks In Enugu Metropolis
- The Impact Of Information Technology On The Secretarial Profession (a Case Study Of Selected Business Organizations
- The Impact Of Computer Studies On Business Education Studies In Higher Institutions Of Learning In Enugu State
- The Study Of The Effects Of Stress On Modern Secrearies In Nepa Zonal Headquarters Enugu
- A Survey Of Factors That Influence The Performance Of Secretaries In Private Organization In Nsukka Local Government Area Of Enugu State
- The Challenges Of Information And Communication Techology (ict) To Modern Secretaries (study Of Nigerian-american Bank Limited (nambl) And Wema Bank Plc).
- Effects Of Automation On Secretarial Performance
- The Role Of Professional Secretaries In Commercial Bank In Enugu Urban And A Case Study Of Afribank Plc
- Application Of The Marketing Concept In The Banking Service (a Case Study Of Commercial Banks In Owerri Municipal Owerri Imo State)
- A Study Of The Factors Affecting Secretaries Productivity In Selected Modern Business Organization In Enugu Metropolis