ABSTRACT
This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.
In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.
It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.
The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.
Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.
TABLE OF CONTENT
Title page
Approval page
Acknowledgement
Abstract
Table of content.
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Significance of the study
1.4 Purpose of the study
1.5 Research questions
1.6 Delimitation of the study
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 Who is a secretary
2.2 The role of a secretary in the industry
2.3 The concept of skill
2.4 Interpersonal skills
2.5 Human relations theory/skills
2.6 The expectant interpersonal skills of a secretary
2.7 Impact of management – Boss perception on secretaries performance
2.8 Summary of review of related literature
CHAPTER THREE
METHODOLOGY
3.1 Design of the study
3.2 Population of the study
3.3 Sample and sampling techniques
3.4 Description of the instrument used
3.5 Validity of the instrument
3.6 Administration and collection of instrument
3.7 Data analysis.
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
4.1 Analysis of research question
4.2 Research question 1
4.3 Research question 2
4.4 Research question 3
4.5 Research question 4
CHAPTER FIVE
DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of findings
5.2 Conclusions
5.3 Recommendations
References
Appendixes
Appendixes 1 questionnaire
Appendixes 2 Introduction letter.
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2013, 01). Interpersonal/human Realtions Skills Secretaries Require For Effective Job Performance In Industries In Enugu Urban.. ProjectStoc.com. Retrieved 01, 2013, from https://projectstoc.com/read/686/interpersonal-human-realtions-skills-secretaries-require-for-effective-job-performance-in-industries-in-enugu-urban
"Interpersonal/human Realtions Skills Secretaries Require For Effective Job Performance In Industries In Enugu Urban." ProjectStoc.com. 01 2013. 2013. 01 2013 <https://projectstoc.com/read/686/interpersonal-human-realtions-skills-secretaries-require-for-effective-job-performance-in-industries-in-enugu-urban>.
"Interpersonal/human Realtions Skills Secretaries Require For Effective Job Performance In Industries In Enugu Urban.." ProjectStoc.com. ProjectStoc.com, 01 2013. Web. 01 2013. <https://projectstoc.com/read/686/interpersonal-human-realtions-skills-secretaries-require-for-effective-job-performance-in-industries-in-enugu-urban>.
"Interpersonal/human Realtions Skills Secretaries Require For Effective Job Performance In Industries In Enugu Urban.." ProjectStoc.com. 01, 2013. Accessed 01, 2013. https://projectstoc.com/read/686/interpersonal-human-realtions-skills-secretaries-require-for-effective-job-performance-in-industries-in-enugu-urban.
- Related Works
- A Comparative Study Of Secretarial Profession In Nigeria Yesterday And Today (a Case Study Of Ibeto Group Of Companies Nnewi)
- A Survey Of The Role Of Modern Office Equipment In Modern Offices In Enugu Urban
- Management Perception Of B.sc Certificate Holders And Their Hnd Counterparts In Nigerian Civil Service (a Case Study Of Enugu State Civil Service Commission)
- A Survey Of Occupational Challenges Facing Secretaries In The Enugu State Civil Service. (case Studies Of Ministry Of Education And Works)
- A Study Of The Factors Affecting Secretaries Productivity In Selected Modern Business Organization In Enugu Metropolis
- A Survey Of The Management Problems Of Business Center In Awgu Local Government (a Case Study Of Selected Business Centers In Awgu)
- A Survey On The Effect Of Motivation On Job Performance Of Secretaries (a Case Study Of Emenite Ltd, Enugu)
- A Survey Of Welfare Packages Available To The Employees Of The Nigeria Railway Corporation And The Effect On Their Performance
- The Effects Of Stress On The Secretary’s Job Performance (a Case Study Of Anammco And Emnite Aluminium Company, Enugu)
- Impact Of Motivation Of Workers In Some Selected Organization (a Case Study Of Emenite Limited Enugu)