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The Impact Of Universal Banking Concept In Financial Service Delivery (a Case Study Of First Bank Of Nigeria Plc, Okpara Avenue, Enugu)

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ABSTRACT

The project addressed itself with the evaluation of impact of universal banking concept in the financial service delivery of Nigeria with emphasis of first bank of Nigeria plc. Both primary and secondary data were collected to solve the research problem. The population of study comprised of the personnel of first bank of Nigeria, customers of the bank and officials of the central bank of Nigeria. The research instruments used for data collection were questionnaires and oral interview. tables, frequencies and percentages were used in presenting and analyzing the data collected. from the data analysis, the researcher came up with the following findings, among others: that universal banking scheme has led to the creation of level playing field for operators in both what was then the merchant and banks sub – sector as well as eliminating the dualism that typifies the industry. That universal banking scheme has engendered significant economies of scale for the financial industry in general and first bank plc in particular. The research thereby recommend that thought universal banking has its bottlenecks, the first bank of Nigeria Plc, should evolve policies to sustain the improvement recorded so far.



TABLE OF CONTENTS
Title page ii
Dedication iii
Acknowledgement iv
Table of Contents vi
Abstract vii

CHAPTER 1; INTRODUCTION
Background of the Study 1
Statement of Problem 6
Objectives of the Study 8
Scope and Delimitation of Study 8
Research Questions 9
Significance of the Study 10
Definition of Terms 10

CHAPTER 2: REVIEW OF RELATED LITERATURE 12

CHAPTER 3: METHODOLOGY AND RESEARCH DESIGN 
Research Design 41
Area of Study 41
The Population and Sampling Technique 41
Types and Source of Data 42
Research Instrument 42
Reliability and Validity of Instrument 42
Method of data Collection 43
Method of Data Analysis 43

CHAPTER 4: PRESENTATION, ANALYSIS AND 
INTERPRETATION OF DATA 44

CHAPTER 5: DISCUSSION, IMPLICATION AND 
RECOMMENDATION
Discussion of Result 54
Conclusion 57
Implication of the Result 59
Recommendation 61
Suggestion for Further Study 66
Limitation of the study 66
References





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(2015, 11). The Impact Of Universal Banking Concept In Financial Service Delivery (a Case Study Of First Bank Of Nigeria Plc, Okpara Avenue, Enugu).. ProjectStoc.com. Retrieved 11, 2015, from https://projectstoc.com/read/6814/the-impact-of-universal-banking-concept-in-financial-service-delivery-a-case-study-of-first-bank-of-nigeria-plc-okpara-avenue-enugu-5400
"The Impact Of Universal Banking Concept In Financial Service Delivery (a Case Study Of First Bank Of Nigeria Plc, Okpara Avenue, Enugu)." ProjectStoc.com. 11 2015. 2015. 11 2015 <https://projectstoc.com/read/6814/the-impact-of-universal-banking-concept-in-financial-service-delivery-a-case-study-of-first-bank-of-nigeria-plc-okpara-avenue-enugu-5400>.
"The Impact Of Universal Banking Concept In Financial Service Delivery (a Case Study Of First Bank Of Nigeria Plc, Okpara Avenue, Enugu).." ProjectStoc.com. ProjectStoc.com, 11 2015. Web. 11 2015. <https://projectstoc.com/read/6814/the-impact-of-universal-banking-concept-in-financial-service-delivery-a-case-study-of-first-bank-of-nigeria-plc-okpara-avenue-enugu-5400>.
"The Impact Of Universal Banking Concept In Financial Service Delivery (a Case Study Of First Bank Of Nigeria Plc, Okpara Avenue, Enugu).." ProjectStoc.com. 11, 2015. Accessed 11, 2015. https://projectstoc.com/read/6814/the-impact-of-universal-banking-concept-in-financial-service-delivery-a-case-study-of-first-bank-of-nigeria-plc-okpara-avenue-enugu-5400.