Improving Customer Service In Nigeria Commercial Banks

PROPOSAL

CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts

COMMERCIAL BANK: these are banks established to trade retail- banking services at a profit the commercial banks act as bankers to everybody who so desire provided he or she has the capacity to do so

The main objective of improving customers services in Nigeria commercial Banks. Consequently, this research work, as captioned is based on determining the relationship that exist between commercial banks and their various customers, as well this relationship must be seen with enough for business transaction.

This work or objective of this research writing gave a through description of the right duties, responsibilities of commercial banks to their customers and also on the circumstances under which a bank can disclose infromation about he customer. It also treats the measure to be taken to ensure that customer service in such area as staffing and so on can be improved

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Proposal

Table of contents

CHAPTER ONE

Introduction

1.1Background of the study

1.2Statement of the problem

1.3Objective of the study

1.4Significance of the study

1.5Scope of limitation

Reference

CHAPTER TWO

Literature review related

2.1Services rendered by the Nigerian commercial banks

2.2Relationship between banker and customer

2.3Circumstances under which the bank may

2.4Right and duties of commercial banks

2.5Right and duties of customer

Reference

CHAPTER THREE

Research Design and Methodology

3.1Sources of data

3.2Location of Data

CHAPTER FOUR

Finding

CHAPTER FIVE

Conclusion and recommendation

5.1Recommendation

5.2Conclusion

Bibliography