Improving Customer Service In Nigeria Commercial Banks

INTRODUCTION

BANKING: It is an institution established for the purpose of rendering retail banking services at a profit.

Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht at the banking industry has yielded to some undisirable side effect amongst these is the lossof professionalism in the services at banks to their customers. This is one of the major problem facing our banking system in Nigeria today. This is one of banking malfeasonce but loss of professionalism in the sercise of banks to their customer was chosen in order not to deviate from the scope an limitations of his research work.

The solution to this problem lies with the management to regain the expected professionalism whichshould be exercised by banks dealing with their customer. The managegment ccan only achieve this by using any possible strategy to ensure that customer sensises in Nigeria commercial bankd their aims at determining the relationship that exist beween commercial banks and their variaouscustomers. This relationship must be cordial to ensure an atmosphere that is smooth enough for business transactions.

This works gives a true description of the right, duties and responsibilities of commercial bank to their customer. It also highlighted on circumstances under which the bank can desclose information about he customere is also pinpoited. This piece of ork also treated the measure to be ken to ensure that customer services in such area as staff and so on can be improved.

Further steps is to creating awareness as regard to the problemsassociated without commercial bank the cause of these problem and the possible ways of solving them. Banks start to derive a lot of benefits from the improvement of customers satisfactory services at all times

TABLE OF CONTENTS

Title page ii

Approval page iii

Dedication iv

Acknowledgement v

Proposal vi

Table of contents vii

CHAPTER ONE

Introduction 1

1.1 Background of the study 2

1.2 Statement of the problem 3

1.3 Objective of the study 4

1.4 Significance of the study 4

1.5 Scope of limitation 5

Reference 6

CHAPTER TWO

Literature review related 7

2.1 Services rendered by the Nigerian commercial banks 8

2.2 Relationship between banker and customer 10

2.3 Circumstances under which the bank may 11

2.4 Right and duties of commercial banks 11

2.5 Right and duties of customer 12

Reference 14

CHAPTER THREE

Research Design and Methodology 15

3.1 Sources of data 15

3.2 Location of Data 15

CHAPTER FOUR

Finding 17

CHAPTER FIVE

Conclusion and recommendation 19

5.1 Recommendation 19

5.2 Conclusion 20

Bibliography 21

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(2014, 10). Improving Customer Service In Nigeria Commercial Banks.. ProjectStoc.com. Retrieved 10, 2014, from https://projectstoc.com/read/3818/improving-customer-service-in-nigeria-commercial-banks-2219

"Improving Customer Service In Nigeria Commercial Banks." ProjectStoc.com. 10 2014. 2014. 10 2014 <https://projectstoc.com/read/3818/improving-customer-service-in-nigeria-commercial-banks-2219>.

"Improving Customer Service In Nigeria Commercial Banks.." ProjectStoc.com. ProjectStoc.com, 10 2014. Web. 10 2014. <https://projectstoc.com/read/3818/improving-customer-service-in-nigeria-commercial-banks-2219>.

"Improving Customer Service In Nigeria Commercial Banks.." ProjectStoc.com. 10, 2014. Accessed 10, 2014. https://projectstoc.com/read/3818/improving-customer-service-in-nigeria-commercial-banks-2219.

Improving Customer Service In Nigeria Commercial Banks

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