INTRODUCTION
Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent unauthorized transactions, a personal identification number (PIN) must also be used by the user using a keypad. The computer then permits the ATM to complete the transaction; most machines can dispense cash, accept deposits, transfer funds, and provide information on account balances. Banks have formed cooperative, nationwide networks so that a customer of one bank can use an ATM of another for cash access, by extension all commercial bank’s ATM in Nigeria are inter-connected (Okoh, 2010).
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
1.2 Statement of Problem
1.3 Objective of the Study
1.4 Research Questions
1.5 Significance of the Study
1.6 Scope of the Study
CHAPTER TWO
LITERATURE REVIEW
2.0 Introduction
2.1 Concept of Automated Teller Machine
2.2 ATM and Risk Management Challenges
2.3 Nigerian Banks and Automated Teller Machine Wind of Change
2.4 Strategic Imperatives of Automated Teller Machines in Nigeria
2.5 Customer Satisfaction through the use of Automated Teller Machines
2.6 The Benefit of Automated Teller Machine to Bank Customers and Banks
2.7 The Challenges Militating against Automated Teller Machine (ATM)
2.8 Critique of Automated Teller Machines
2.9 Summary
CHAPTER THREE
RESEARCH METHODOLOGY
3.0 Introduction
3.1 Research Design
3.2 Area of the Study
3.3 Population of the Study
3.4 Sample Size
3.5 Instrument of Data Collection
3.6 Validity of the Instrument
3.7 Reliability of the Instrument
3.8 Method of Data Collection
3.9 Method of Data Analysis
BIBLIOGRAPHY
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 08). The Impact Of Automated Teller Machine (atm) On Customer Satisfaction In Access Bank Nigeria Plc.. ProjectStoc.com. Retrieved 08, 2014, from https://projectstoc.com/read/2901/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073
"The Impact Of Automated Teller Machine (atm) On Customer Satisfaction In Access Bank Nigeria Plc." ProjectStoc.com. 08 2014. 2014. 08 2014 <https://projectstoc.com/read/2901/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073>.
"The Impact Of Automated Teller Machine (atm) On Customer Satisfaction In Access Bank Nigeria Plc.." ProjectStoc.com. ProjectStoc.com, 08 2014. Web. 08 2014. <https://projectstoc.com/read/2901/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073>.
"The Impact Of Automated Teller Machine (atm) On Customer Satisfaction In Access Bank Nigeria Plc.." ProjectStoc.com. 08, 2014. Accessed 08, 2014. https://projectstoc.com/read/2901/the-impact-of-automated-teller-machine-atm-on-customer-satisfaction-in-access-bank-nigeria-plc-8073.
- Related Works
- Conflict Management For Effective Performance In An Organization (a Case Study Of Union Bank Of Nigeria)
- Impact Of Social Responsibility On Organizational Performance With Particular Reference To Ecobank Plc, Kaduna
- The Impact Of Islamic Work Ethics On Job Satisfaction And Organizational Commitment: A Study Of Agriculture Sector Of Pakistan
- The Impact Of Compensation And Reward System On Organizational Performance In Total Nigeria Plc
- Effect Of Price And Price Changes On The Sales Of Consumer Goods
- An Evaluation Of Human Capital Development As A Strategy For Increasing Productivity In Public Organizations
- The Application Of Production Skills In The Management Of Business Organization To Gain Competitive Advantage
- Effect Of Human Relations On Organizational Productivity [a Case Study Of Nigerian Institute For Trypanosomiasis Research (nitr), Kaduna]
- The Impact Of Production Planning On Productivity In The Seven Up Bottling Company Kaduna
- Microfinance Institutions (mfis) Contributions Towards Entrepreneurship Development In Awka South Local Government Area Of Anambra State Nigeria