Effects Of Information Technology On The Performance Of The Office Manager

Today’s office business, professional or Government is in a state of change. This change is reflected in the office structure and office positions from entry level to Executive Office Manager Level. Hence attention is now given to what the office does and the way in which office activities can be accomplished in an efficient and an effective way an office manager is responsible for the smooth operation of the day-to-day business of the company, a good office manager makes it possible for other people to function efficiently. Office managers work closely with the company partners, owner, or president to meet their company’s staffing, equipment, and organizational needs. Duties may include pricing products from vendors, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket business expenses, and so the need for information technology had to come into play as information technology has replaced the traditional equipment used by an office manager to perform his tasks.

CHAPTER ONE

INTRODUCTION

1.1Background of the Study

1.2Statement of the Problem 

1.3Purpose of the Study

1.4 Research Question

1.5 Significance of the Study

1.6 Scope of the Study

1.7Definition of the Terms

CHAPTER TWO

LITERATURE REVIEW

2.1Introduction

2.2     Concept of Information Technology

2.3     Who the Office Manager Is

2.4Information Technology and Benefit on the Office Manager

2.3.1General Responsibilities of an Office Manager

2.3.2Specific Duties of the Office Manager

2.4Information Technology and Benefit on the Office Manager

2.4.1Information Communication

2.4.2Training and Retraining Opportunity

2.4.3Changing World and Technology

2.4.4Internet Services

2.4.5   Automatic Teller Machine (ATM)

2.4.6Internet and the Worldwide Web

2.4.7Management Information Systems (MIS)

2.4.8Electronic Mail

2.5Causes of non Adaptation of Information Technology

2.5.1Incompetence on the part of the Office Manager

2.5.2High Cost of Interconnectivity

2.5.3Infrastructure Problem

2.5.4High Customs Duties

2.5.5Traditional attitude of people

2.5.6Unemployment

2.5.7Cell Phone Signal Interceptions to E-mail Hacking

2.6The Effect of non Information Technology Application in the Organization

2.6.1Poor image Building

2.6.2Waste of Funds

2.6.3Lack of job satisfaction (frustration and self actualization)

2.6.4Waste of intellectuals and resources

2.6.5Poor documentation and record keeping

2.6.6Loss of files and transits and other vital documents

2.6.7Hectic and uneasy day work for the office manager

2.7Strategies Necessary for Handling Information Technology Issues in the Office

2.7.1Training and Development

2.7.2Delegation of Duties

2.7.3Provision of the State of the Art Equipment: 

2.7.4Recognition

2.7.5Autonomy

2.7.6Attitudinal Change of the Office Manager

2.8Summary of the Literature Review

CHAPTER THREE

RESEARCH METHODOLOGY

3.1.Introduction

3.2Research Design

3.3Area of Study

3.4.Population for the Study

3.6Instrument for Data Collection

3.7Administration of the Instrument 

3.8Validation of the Instrument

3.8Method of Data Analysis

REFERENCES

QUESTIONAIRE