ABSTRACT
Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein.
The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly. The following key findings were made and relevant recommendations put forward.
Based on the impact of staff customer relationship on an organization image. A case study of UBA Plc Enugu metropolis.
The key findings were
1. That there is poor counter services which causes delay.
2. Management is the cause of bank low performance.
Based on the finding, the researcher recommend that UBA Plc should employ an experienced and educated public relations officer who will control the affairs of the staff and the public.
Also they should computerized all their departments and train heir staffs etc.
TABLE OF CONTENTS
TITLE PAGE:
APPROVAL PAGE:
DEDICATION:
ACKNOWLEDGMENT
ABSTRACT
TABLE OF CONTENT
LIST OF TABLES
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research question
1.6 Significance of the study
1.7 Limitations of terms
1.8 Definition of terms
CHAPTER TWO
REVIEW OF RELATED LITERATURE
INTRODUCTION
2.1 Public relations and staff customer relationship in UBA Nig Plc.
2.2 Effects of communication and staff customer relationship.
2.3 Attitude motivation and staff customer relationship.
Reference.
CHAPTER THREE
RESEARCH DESIGNS AND METHODOLOGY
3.1 Research designs
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Reliability of the instrument
3.6 Validity of data collection
3.7 Method of data analysis
References
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Presentation and Analysis
4.2 Testing of Hypothesis
4.3 Summary of Result.
CHAPTER FIVE
DISCUSSION, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of results/findings
5.2 Conclusions
5.3 Implication(s) of research findings
5.4 Recommendations
5.5 Suggestions for further research
REFERENCES
BIBLIOGRAPHY
APPENDIX
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2015, 10). The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc... ProjectStoc.com. Retrieved 10, 2015, from https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc.." ProjectStoc.com. 10 2015. 2015. 10 2015 <https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426>.
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc..." ProjectStoc.com. ProjectStoc.com, 10 2015. Web. 10 2015. <https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426>.
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc..." ProjectStoc.com. 10, 2015. Accessed 10, 2015. https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426.
- Related Works
- The Impact Of Government Regulation On Business (a Case Study Of N.b.l. Plc)
- The Economic Effect Of Unemployment On The Nigeria Economy (a Case Study Of Nnewi North L.g.a. In Anambra State)
- The Problems Facing Personal Income, The Administration In Rural Communities A Case Study Of Ugwuaji Community In Enugu South Local Government Area Of Enugu State
- Causes Of Failure Of Small-scale Industries In Nigeria ( A Case Study Of Enugu State )
- Analysis Of Production System Design And Management In The Soft Drink Industry (a Case Study Of Limca Bottling Plant Okigwe)
- Using Management Information System To Improve Customer Services In The Banking Industry (a Case Study Of Inter-continent Bank)
- Merger And Acquisition A New Trend Of Financial Management In Nigeria
- The Role Of Marketing Strategy In Determining Consumer Purchasing Behaviour (a Case Study Of Guiness Nigeria Plc)
- Employee Participation In Decision Making And Organizational Commitment (a Case Study Of I.m.t)
- Influence Of Staff Training And Development On Operations Of Non Governmental Organization. (a Case Study Of Anammco Enugu.