ABSTRACT
Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein.
The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly. The following key findings were made and relevant recommendations put forward.
Based on the impact of staff customer relationship on an organization image. A case study of UBA Plc Enugu metropolis.
The key findings were
1. That there is poor counter services which causes delay.
2. Management is the cause of bank low performance.
Based on the finding, the researcher recommend that UBA Plc should employ an experienced and educated public relations officer who will control the affairs of the staff and the public.
Also they should computerized all their departments and train heir staffs etc.
TABLE OF CONTENTS
TITLE PAGE:
APPROVAL PAGE:
DEDICATION:
ACKNOWLEDGMENT
ABSTRACT
TABLE OF CONTENT
LIST OF TABLES
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research question
1.6 Significance of the study
1.7 Limitations of terms
1.8 Definition of terms
CHAPTER TWO
REVIEW OF RELATED LITERATURE
INTRODUCTION
2.1 Public relations and staff customer relationship in UBA Nig Plc.
2.2 Effects of communication and staff customer relationship.
2.3 Attitude motivation and staff customer relationship.
Reference.
CHAPTER THREE
RESEARCH DESIGNS AND METHODOLOGY
3.1 Research designs
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Reliability of the instrument
3.6 Validity of data collection
3.7 Method of data analysis
References
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Presentation and Analysis
4.2 Testing of Hypothesis
4.3 Summary of Result.
CHAPTER FIVE
DISCUSSION, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of results/findings
5.2 Conclusions
5.3 Implication(s) of research findings
5.4 Recommendations
5.5 Suggestions for further research
REFERENCES
BIBLIOGRAPHY
APPENDIX
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2015, 10). The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc... ProjectStoc.com. Retrieved 10, 2015, from https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc.." ProjectStoc.com. 10 2015. 2015. 10 2015 <https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426>.
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc..." ProjectStoc.com. ProjectStoc.com, 10 2015. Web. 10 2015. <https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426>.
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc..." ProjectStoc.com. 10, 2015. Accessed 10, 2015. https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426.
- Related Works
- The Impact Of “marketing Mix” In The Accomplishment Of Organization Objective (a Case Study Of Unilever Brothers Nigeria Plc
- An Evaluation Of Impact Of Remuneration On Employee Attitude And Performance In Selected Organisations
- The Role Of Retailing Business In The Development Of Nigeria Economy (a Case Study Of City Gift Supermarket Enugu)
- The Assessment Of Human Resource Development In Enhancing Organizational Productivity In Kaduna Refinery And Petroleum Company
- Strengthening Competitive Advantage Of Rural Business Through Quality And Environmental Management System (a Case Study Of Emenite Ltd Emene, Enugu East Local Government Area)
- The Effects Of Working Capital Management On The Profitability Of Bank
- Government Regulation And Control Of Business In A Developing Economy (a Case Study Of Sunrise Flour Mills Ni. Ltd.)
- The Impact Of Budgeting Planning And Control On Productivity
- Organizational Activities Of The Civil Service And Its Effective Utilization Of Human Resources Material
- The Role Of Workers In Social Welfare Department (a Case Study Of Central Hospital Agbor Delta State)`