ABSTRACT
Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein.
The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly. The following key findings were made and relevant recommendations put forward.
Based on the impact of staff customer relationship on an organization image. A case study of UBA Plc Enugu metropolis.
The key findings were
1. That there is poor counter services which causes delay.
2. Management is the cause of bank low performance.
Based on the finding, the researcher recommend that UBA Plc should employ an experienced and educated public relations officer who will control the affairs of the staff and the public.
Also they should computerized all their departments and train heir staffs etc.
TABLE OF CONTENTS
TITLE PAGE:
APPROVAL PAGE:
DEDICATION:
ACKNOWLEDGMENT
ABSTRACT
TABLE OF CONTENT
LIST OF TABLES
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research question
1.6 Significance of the study
1.7 Limitations of terms
1.8 Definition of terms
CHAPTER TWO
REVIEW OF RELATED LITERATURE
INTRODUCTION
2.1 Public relations and staff customer relationship in UBA Nig Plc.
2.2 Effects of communication and staff customer relationship.
2.3 Attitude motivation and staff customer relationship.
Reference.
CHAPTER THREE
RESEARCH DESIGNS AND METHODOLOGY
3.1 Research designs
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Reliability of the instrument
3.6 Validity of data collection
3.7 Method of data analysis
References
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Presentation and Analysis
4.2 Testing of Hypothesis
4.3 Summary of Result.
CHAPTER FIVE
DISCUSSION, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of results/findings
5.2 Conclusions
5.3 Implication(s) of research findings
5.4 Recommendations
5.5 Suggestions for further research
REFERENCES
BIBLIOGRAPHY
APPENDIX
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2015, 10). The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc... ProjectStoc.com. Retrieved 10, 2015, from https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc.." ProjectStoc.com. 10 2015. 2015. 10 2015 <https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426>.
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc..." ProjectStoc.com. ProjectStoc.com, 10 2015. Web. 10 2015. <https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426>.
"The Impact Of Staff Customer Relationship, In Enhancing Organizational Image. A Case Study Of United Bank For Africa (uba) Plc..." ProjectStoc.com. 10, 2015. Accessed 10, 2015. https://projectstoc.com/read/6599/the-impact-of-staff-customer-relationship-in-enhancing-organizational-image-a-case-study-of-united-bank-for-africa-uba-plc-4426.
- Related Works
- Strategic Planning As A Tool For Organizational Growth (case Study Of Diamond Bank Plc)
- Transportation Problems In Multi-campuses In Higher Insttution Of Learnng And Their Possible Solutions (a Case Study Of I.m.t Enugu).
- Analyzing Administration Of Secondary School In Enugu Urban
- The Effect Of Privatization And Commercialization On Nigeria Economy
- Analysis Of Production System Design And Management In The Soft Drink Industry (a Case Study Of Limca Bottling Plant Okigwe)
- The Need For The Development Of Entrepreneurship In A Depressed Economy (a Case Study Of Nigerian Association Of Small-scale Industrialists (nassi) Enugu State Chapter)
- Management Problem In Institute Of Management And Technology Enugu
- The Problem And Prospects Of Entrepreneurship Development In Enugu State. (a Case Study Of Enugu South Local Government Area)
- A Critical Study Of The Problem And Prospects Of Timber Business In Enugu State. A Case Study Of Enugu Timber Dealers And Sawers Association Kenyata
- The Problems Of Debt Management In Finacial Institution. (a Case Study Of Union Bank Plc Garden Avenue Enugu)