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An Investigation Into The Role Of Secretaries In The 21st Century In Selected Banks In Enugu Urban

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 ABSTRACT 
The aim of this is to investigate and find out the role of secretaries in the 21st century. To do this effectively the research took into consideration the concept of secretary function of a secretary the problem they encounter in the course of discharging their duties.
Some research questions were formed for the study and the study and the research use percentages and figures to analyze the data collected. The population consisted of (30) thirty respondents out of which (24) twenty-four representing 80% returned their questionnaires. The data used for the study was collected through the  use of  questionnaires which was distributed to respondents and was collected back by the research personally. Form the data analysis it was discovered the services of a trained secretary is needed by the 21st century manager in other to advice a grater level of productivity at work.  It was also shown that if manager are provided with computers they still cannot do without secretaries.
The analysis however disclose some problem facing secretaries in the 21st century like non-organization of security lack of motivation by management lack of formal securities training poor remuneration and not being computer literate etc.
Finally it was revealed that the role of secretaries in the 21st century in business world is so indispensable that managers cannot do without secretaries.


TABLE OF CONTENTS 
Title page
Approval page
Dedication 
Acknowledgement
Table of contents 
List of tables 
Abstract 

Chapter one 
Introduction 
Statement of the problem 
Purpose of the study
Significance of the study
Research question 
Delimitation of the study
Definition of terms 

Chapter two 
Literature review
Origin of banking industry 
The meaning/ definition/ concept of secretary 
Classification/categories of secretary
Routine role of the secretary 
Role of secretaries in the 21st century 
Summary of literature review.

Chapter three    
Research methodology 
Research design 
Area of the study
Population of the study
Sample and sampling procedure 
Instrument for data collection 
Validity of the instrument 
Reliability of the instrument 
Method of administration of the instrument
Method of data analysis.

Chapter four   
Data presentation and result summary of result/findings 

Chapter five
Discussion implication and recommendation
Discussion of results
Conclusion
Implication of the result
Recommendation 
Suggestion for further studies
Limitation of the study
References 
Appendix a 
Appendix b research questionnaires 
 


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(2014, 12). An Investigation Into The Role Of Secretaries In The 21st Century In Selected Banks In Enugu Urban.. ProjectStoc.com. Retrieved 12, 2014, from https://projectstoc.com/read/5474/an-investigation-into-the-role-of-secretaries-in-the-21st-century-in-selected-banks-in-enugu-urban-1454
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