ABSTRACT
This research work was aimed at determining the extent to which the role of management information system will improve customer services in United Bank for Africa (UBA) Plc with much emphasis on the impact of computerization of its operations.
A structured questionnaire made up of a little combination of dictatorship and open ended questions was developed and distributed to a total number of 97 employees comprising of both make and female employees of United Bank for Africa No 10 Station Road, Okpara Avenue, Enugu.
The data collected were analyzed using percentages. Based on the above major findings include:-
1) Time wasted in bank is constituted by various things such as, too many customers, and breakdown in the system etc.
2) That employing computer services will reduce time wasting.
3) That the activities of fraudsters as been the major set back of the use of management information system.
4) That there are benefits associated with the use of management information system.
5) That the bank would be able to keep and maintain records of various accounts and customers records as well as management and staff efficiency.
Based on these findings, the following recommendations are made:-
1) To computer favourably, there should be a means by which new methods of operation is adopted.
2) There should be proper planning before introducing a computerization system.
3) Staff should be trained properly
4) Customers’ satisfaction should be the top most priority of the bank.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
List of table
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Research question
1.5 Scope of the study
1.6 Limitation of the study
1.7 Significance of the study
1.8 Definition of term
Reference
CHAPTER TWO
2.0 Literature Review
2.1 Brief history of banking in Nigeria
2.2 Banking operation in Nigeria
2.3 Origin of money
2.4 Development of banking
2.5 Account maintained by United Bank for Africa Plctrust bank
2.6 Using management information system to improve customer service
Reference
CHAPTER THREE
3.0 Research design and methodology
3.1 Area of the study
3.2 Population of the study
3.3 Sample and sampling techniques
3.4 Instrument of data collection
3.5 Methods of data collection
3.6 Method of data analysis
Reference
CHAPTER FOUR
4.0 Data presentation and analysis of data
4.1 Summary of findings
Reference
CHAPTER FIVE
5.0 Discussion of result
5.1 Discussions of result/findings
5.2 Conclusions
5.3 Recommendation
5.4 Implication of the research findings
5.5 Suggestion for further research
Bibliography
Appendix 1
Disclaimer: Note this academic material is intended as a guide for your academic research work. Do not copy word for word. Note: For Computer or Programming related works, some works might not contain source codes
CITE THIS WORK
(2014, 11). Information System In Improving Customer Services In The Banking Industry (a Case Study Of United Bank For Africa Plc).. ProjectStoc.com. Retrieved 11, 2014, from https://projectstoc.com/read/5143/information-system-in-improving-customer-services-in-the-banking-industry-a-case-study-of-united-bank-for-africa-plc-3800
"Information System In Improving Customer Services In The Banking Industry (a Case Study Of United Bank For Africa Plc)." ProjectStoc.com. 11 2014. 2014. 11 2014 <https://projectstoc.com/read/5143/information-system-in-improving-customer-services-in-the-banking-industry-a-case-study-of-united-bank-for-africa-plc-3800>.
"Information System In Improving Customer Services In The Banking Industry (a Case Study Of United Bank For Africa Plc).." ProjectStoc.com. ProjectStoc.com, 11 2014. Web. 11 2014. <https://projectstoc.com/read/5143/information-system-in-improving-customer-services-in-the-banking-industry-a-case-study-of-united-bank-for-africa-plc-3800>.
"Information System In Improving Customer Services In The Banking Industry (a Case Study Of United Bank For Africa Plc).." ProjectStoc.com. 11, 2014. Accessed 11, 2014. https://projectstoc.com/read/5143/information-system-in-improving-customer-services-in-the-banking-industry-a-case-study-of-united-bank-for-africa-plc-3800.
- Related Works
- The Impact Of The Total Quality Management (tqm) On Productivity (a Case Study Of Diamond Bank, Ltd Owerri)
- The Effect Of Leadership Style On Workers Performance In A Manufacturing Firm (a Case Study Of Auto Star Gallery Limited Emene Enugu)
- The Role Of Advertising On The Performance Of Sales Of Beverages In Nigerian Bottling Company, Kaduna
- The Effect Of Training And Development On Employees Performance (a Study Of United Bank For Africa)
- Performance Appraisal As A Tool For Achieving Organizational And Employee Development
- Cost-volume-profit Analysis As A Management Tool For Decision Making A Case Study Of Nigerian Breweries Plc
- The Management Problems Of Government Parastatals In Nigeria (a Case Study Of Hotel Presidential Enugu)
- The Importance Of Ethic And Social Responsibilities To Business Organization (a Case Study Of Union Bank Plc.)
- Trade Unionism And Its Influence On Management Policies Implementation (case Study Of Life Breweries Plc Onitsha)
- The Importance Of Ethics And Social Rasponsibilities Of Business Organisation ( A Case Study Of Nigerian Bottling Company Plc Enugu )