ABSTRACT
This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain.
Chapter one work reveals in full meaning of customer, bank commercial bank and banker.
Also a congenial history of commercial bank is treated in this chapter.
Chapter two elucidated more on the rights and duties of commercial bank to its customers.
Also ways and benefits of good quality services to customers are also highlighted in this chapter.
Chapter three embodies the various ways by which the researcher sourced in data collection.
Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank”
Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.
TABLE OF CONTENT
TITLE PAGE i
APPROVAL PAGE ii
ABSTRACT iii
DEDICATION iv
ACKNOWLEDGEMENT v
TABLE OF CONTENT vi
CHAPTER ONE :
INTRODUCTION
1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK
WHO IS A BANK CUSTOMER
WHAT IS BANK
WHAT IS BANKING BUSINESS
WHAT IS COMMERCIAL BANK
1.1 OBJECTIVE /AIMS OF THE STUDY
1.2 SIGNIFICANCE OF THE STUDY
1.3 LIMITATION OF THE STUDY
1.4 BRIEF HISTORY OF COMMERCIAL BANK
CHAPTER TWO
2.1 BANKS AND CUSTOMER RELATIONSHIP
2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS
2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK
2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS
2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK
2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 SOURCES OF DATA
3.2 LOCATION OF DATA
3.3 METHOD OF INVESTIGATION
CHAPTER FOUR
4.0 FINDINGS
CHAPTER FIVE
5.0 SUMMARY
5.1 CONCLUSION
5.2 RECOMMENDATION
BIBLIOGRAPHY
This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain.
Chapter one work reveals in full meaning of customer, bank commercial bank and banker.
Also a congenial history of commercial bank is treated in this chapter.
Chapter two elucidated more on the rights and duties of commercial bank to its customers.
Also ways and benefits of good quality services to customers are also highlighted in this chapter.
Chapter three embodies the various ways by which the researcher sourced in data collection.
Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank”
Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.
TABLE OF CONTENT
TITLE PAGE i
APPROVAL PAGE ii
ABSTRACT iii
DEDICATION iv
ACKNOWLEDGEMENT v
TABLE OF CONTENT vi
CHAPTER ONE :
INTRODUCTION
1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK
WHO IS A BANK CUSTOMER
WHAT IS BANK
WHAT IS BANKING BUSINESS
WHAT IS COMMERCIAL BANK
1.1 OBJECTIVE /AIMS OF THE STUDY
1.2 SIGNIFICANCE OF THE STUDY
1.3 LIMITATION OF THE STUDY
1.4 BRIEF HISTORY OF COMMERCIAL BANK
CHAPTER TWO
2.1 BANKS AND CUSTOMER RELATIONSHIP
2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS
2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK
2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS
2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK
2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 SOURCES OF DATA
3.2 LOCATION OF DATA
3.3 METHOD OF INVESTIGATION
CHAPTER FOUR
4.0 FINDINGS
CHAPTER FIVE
5.0 SUMMARY
5.1 CONCLUSION
5.2 RECOMMENDATION
BIBLIOGRAPHY